Veterinary Client Service Supervisor

Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor to join our growing team! This is a unique, hands-on leadership opportunity for someone who brings both strong supervisory experience and a background in veterinary nursing.

In this role, you will oversee daily client service operations, support and develop an experienced CSR team, and help ensure an efficient, welcoming experience for clients and patients. What makes this position unique is the opportunity to strengthen collaboration between our client service and medical teams through shared knowledge, clinical support, and cross-training. We are looking for someone with the clinical knowledge and confidence to step in and assist the medical team when needed, while also sharing their skills and helping cross-train CSRs in appropriate veterinary assistant responsibilities.

Our ideal candidate is an enthusiastic, collaborative leader who genuinely enjoys mentoring others and helping their teammates grow. They lead by example, communicate with empathy and professionalism, and embrace a Fear Free approach to both animal care and human interactions. This is a great opportunity for an experienced veterinary professional who enjoys clinical work but is also ready to take on greater administrative and leadership responsibilities.

In this position, you will take an active role in:

• Overseeing daily front desk operations, including workflow coordination, scheduling, and appropriate team coverage
• Leading, coaching, and developing CSR team members through ongoing training, feedback, and support
• Cross-training CSRs in appropriate veterinary assistant skills and responsibilities to build greater flexibility and collaboration across the hospital
• Serving as a clinical resource for the team and stepping in to assist with patient care and medical workflows when needed
• Supporting veterinary assistant responsibilities such as patient handling, restraint, treatments, and general nursing care
• Helping coordinate communication and workflows between the client service and medical teams
• Assisting with client complaint resolution and promoting a positive client experience
• Supporting hospital policies, procedures, and standards of patient and client care
• Identifying opportunities to improve front-office efficiency, team performance, and overall hospital operations

Schedule and compensation:

• Compensation: $25 - $30 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Tuesday through Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 3+ years of veterinary experience, with a strong background in veterinary nursing
• Previous leadership or supervisory experience, with demonstrated ability to coach, mentor, delegate, and support team development
• Strong understanding of veterinary hospital workflows and the ability to confidently assist the medical team when needed
• Experience with patient handling, restraint, nursing care, and general veterinary assistant responsibilities
• Experience working with veterinary practice management software, especially Cornerstone preferred
• Excellent communication, organization, and problem-solving skills
• Ability to manage competing priorities while maintaining a calm, professional, and solutions-oriented approach
• Commitment to Fear Free principles and compassionate interactions with both animals and people

About us:

Foothill Farms Veterinary Hospital believes in providing a Fear Free experience for people and patients. We provide a broad spectrum of procedures, sound advice, and stress-free veterinary care to small animals, pocket pets and exotic pets. In addition to general wellness, soft tissue surgery, and dentistry, our team also provides holistic services (such as acupuncture), practices Reiki, and works closely with specialists for more intensive procedures and orthopedics. Our facility is well-equipped and full of incredible teammates who love people as much as they do animals. Our RVTs are well-utilized and many of our staff members are Fear Free certified professionals. Easily accessed off Auburn Blvd, our hospital is in a great location about 10 miles from downtown Sacramento.

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range$25—$30 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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