Senior Director, BSS Engineering & Product​

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, BSS Engineering & Product based in the United States.

As Senior Director, BSS Engineering & Product, you will lead the global strategy, engineering, and product development of a critical Business Support Systems (BSS) platform powering billing, provisioning, customer management, and revenue operations. You will oversee the evolution of the platform across multiple products, regions, and business models, ensuring scalability, security, and operational excellence. Working closely with commercial, finance, regulatory, and technology stakeholders, you will translate business priorities into innovative product capabilities and engineering solutions. You will drive the development of advanced monetization models, API-based services, and seamless quote-to-cash processes. This role combines strategic leadership with technical depth, offering the opportunity to shape the future of cloud communications infrastructure. You will also build and develop a globally distributed organization, fostering innovation, collaboration, and AI-enabled ways of working.

Accountabilities:

• Lead the global engineering strategy, architecture, delivery, and performance of the BSS platform, covering billing, rating, provisioning, ordering, and revenue management capabilities.

• Establish and maintain engineering standards across system integration, release management, automated testing, observability, technical debt management, and platform reliability.

• Ensure BSS platforms are scalable, secure, compliant, and designed to support multi-product and multi-region business operations.

• Define and execute the BSS product strategy and roadmap, translating commercial, financial, regulatory, and customer requirements into prioritized product initiatives.

• Oversee the complete quote-to-cash and order-to-cash lifecycle, including Configure, Price, Quote (CPQ), order management, provisioning, billing, collections, and revenue recognition.

• Drive the evolution of usage-based and hybrid monetization capabilities, including Call Detail Record (CDR) and API event mediation, real-time charging, prepaid and postpaid models, digital wallets, and commitment-plus-overage pricing structures.

• Strengthen revenue assurance by implementing reconciliation controls, billing accuracy standards, service-level agreements, and fraud and abuse prevention mechanisms.

• Ensure platform compliance and audit readiness across relevant regulatory and security frameworks, including SOX, PCI-DSS, GDPR, and telecommunications tax requirements.

• Lead the development of BSS capabilities supporting CPaaS and UCaaS platforms, ensuring a seamless developer experience and effective integration with communication services.

• Oversee API monetization infrastructure, including usage metering, rate limiting, quotas, and multi-tenant isolation, ensuring accurate integration with billing systems.

• Champion API lifecycle governance and design-first development practices, including OpenAPI standards, versioning policies, and self-service developer tooling.

• Build, lead, and develop a globally distributed organization of engineering managers, product owners, architects, and delivery specialists.

• Establish effective operating models and governance processes covering strategic planning, delivery execution, platform performance, and stakeholder prioritization.

• Drive organizational growth through strategic recruitment, leadership development, succession planning, and the adoption of AI-enabled tools to improve engineering productivity and delivery quality.

Requirements:

• Extensive senior leadership experience in Business Support Systems (BSS) engineering and product management within telecommunications, CPaaS, UCaaS, or enterprise SaaS environments.

• Deep technical and functional expertise across the BSS ecosystem, including billing, rating, CPQ, order management, provisioning, and revenue management.

• Proven experience managing and evolving enterprise platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva.

• Strong understanding of end-to-end quote-to-cash and order-to-cash processes, including subscription management, usage-based billing, and complex monetization models.

• Demonstrated experience defining product strategies, managing roadmaps, and aligning engineering delivery with commercial and operational objectives.

• Strong knowledge of API lifecycle management, API gateway technologies, usage metering infrastructure, and monetization capabilities within CPaaS or UCaaS environments.

• Experience designing and managing scalable, secure, multi-tenant platforms across multiple products, markets, and geographic regions.

• Familiarity with revenue assurance, billing reconciliation, fraud prevention, and regulatory compliance frameworks relevant to enterprise technology and telecommunications.

• Proven ability to lead large, geographically distributed, and matrixed engineering and product teams, including engineering managers, architects, and product leadership.

• Demonstrated success establishing engineering governance, improving delivery performance, and managing complex technology transformation initiatives.

• Experience leveraging AI-powered solutions, automation, and data-driven tools to enhance engineering efficiency, product quality, and operational performance.

• Exceptional strategic thinking, communication, and stakeholder management skills, with the ability to influence senior executives and align cross-functional teams.

• A collaborative, innovative, and results-oriented leadership approach, combining long-term strategic vision with strong execution capabilities.

• Nice to have: Background in CPaaS, UCaaS, CCaaS, or Tier 1 and Tier 2 telecommunications organizations.

• Nice to have: Experience managing partner billing, API monetization, or large-scale subscription management platforms.

Benefits:

• Competitive annual base salary ranging from $240,000 to $318,000 USD.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) retirement savings plan.

• Access to employee support and well-being resources through the Ericsson Care Line.

• Discretionary Time Off (DTO) for eligible employees.

• Paid Time Off (PTO) for hourly employees, where applicable.

• Volunteer Time Off (VTO), supporting community engagement and charitable activities.

• Additional employee benefits and perks, with further details provided during the recruitment process.

• Remote working arrangements within the Eastern United States.

• Opportunity to lead global engineering and product teams and influence the development of large-scale cloud communications platforms.

• Collaborative, innovation-driven environment with opportunities to shape strategic technology initiatives and organizational growth.

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