Inbound Sales Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Sales Representative based in Brazil.

This role offers the opportunity to combine sales expertise with meaningful customer interactions in the healthcare sector. You will be the first point of contact for prospective patients who have expressed interest in specialized hearing care services. Through timely outreach and empathetic conversations, you will understand their needs, explain available services, and guide them toward scheduling an appointment with an audiologist. Working in a fast-paced, phone-based sales environment, you will contribute directly to lead conversion and appointment bookings. You will also help build trust with individuals seeking support for hearing loss, tinnitus, and other hearing-related concerns. A structured, performance-driven team environment will support your development and success.

Accountabilities

• Respond to new inbound leads within 60 seconds of receiving an inquiry during your scheduled shift.

• Contact prospective patients by phone, understand their concerns, and guide them toward booking an appointment with an audiologist.

• Build rapport through friendly, empathetic, and professional conversations, particularly with individuals experiencing health concerns.

• Explain available services clearly and communicate their value to potential patients.

• Handle objections confidently and help hesitant prospects feel comfortable taking the next step.

• Follow up with leads through phone calls and text messages to maximize appointment bookings.

• Maintain accurate contact details, interaction notes, and lead statuses in the GoHighLevel CRM.

• Meet daily performance expectations related to response times, conversations, appointment bookings, and appointment attendance.

• Collaborate with team members to ensure a smooth experience from the initial inquiry through appointment scheduling.

• Contribute to a positive, supportive customer experience while working toward sales targets.

Requirements:

• At least 2 years of experience in phone-based sales, inside sales, or a similar customer-facing sales role.

• Strong verbal communication skills and the ability to build trust and rapport over the phone.

• Warm, patient, and empathetic approach, especially when speaking with older adults or individuals experiencing health-related concerns.

• Confidence in handling objections, following up with prospects, and guiding conversations toward a clear next step.

• Experience using CRM systems to manage leads, track activities, and maintain accurate records.

• Strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

• Results-oriented mindset and comfort working with performance metrics, daily targets, and response-time expectations.

• Advanced English proficiency.

• Reliable high-speed internet connection, a suitable computer, and a quiet, professional home workspace.

• Availability to work full-time during the assigned shift, with professional working hours dedicated exclusively to this role.

• Nice to have: Sales experience in healthcare-related industries such as audiology, dental care, LASIK, medical aesthetics, Medicare, or similar services.

• Nice to have: Experience using GoHighLevel or other CRM and dialing platforms.

• Nice to have: Experience managing inbound leads and working with high-speed lead response processes.

• Candidates must reside in Latin America and submit their CV in English.

Benefits:

• Fully remote, full-time working arrangement.

• Opportunity to contribute to improving access to specialized hearing care.

• Meaningful customer interactions that help prospective patients take steps toward addressing hearing-related concerns.

• Opportunity to develop sales and customer engagement skills within a growing team.

• Collaborative environment with a focus on customer experience and measurable performance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1