Customer Service Representative Full time (Wedding Services)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.   And we’re looking for a Customer Service Representative  to start immediately!

Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks VA will do:

1. Managing workflows and tasks in CRM (Dubsado)
2. Email communication and customer service
3. Invoicing and bookings management

Tools/Software to use:

1. Dubsado (CRM system) - must have experience or ability to learn quickly
2. Slack - for communication
3. Asana - for task management

Qualifications: • At least 3 years of proven experience as Customer Service Representative assisting international clients • Excellent English communication skills, both written and verbal • Impeccable interpersonal skills • Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP • Experience with word-processing software and spreadsheets (e.g. MS Office) • Knowledge of online calendars and scheduling (e.g. Google Calendar) • Excellent phone, email, and instant messaging communication skills • Tech Savvy • Proactive attitude • Able to work on a graveyard shift   Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps wired connection • Backup Internet Service Speed: at least 10 Mbps   Benefits: • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay   Schedule: 9am-6pm EST (full time) Location: This is a remote, PH-based job   Salary Package: PHP 38,000/month

 

Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview.