# Veterinary Receptionist at Veterinary Practice Partners

Veterinary Receptionist at Veterinary Practice Partners in Needham Heights, MA. Full-time, paying $20–$22/hr. Posted October 2, 2026.

- Company: Veterinary Practice Partners
- Location: Needham Heights, MA
- Job type: Full-time
- Pay: $20–$22/hr
- Experience: 1+ year
- Posted: 2026-10-02
- Apply: https://boards.greenhouse.io/veterinarypracticepartners/jobs/8864010002?gh_jid=8864010002
- Source: https://jobmagic.ai/jobs/veterinary-receptionist-veterinary-practice-partners-psd1ra

## Requirements

- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

## Description

**Highland Animal Hospital is seeking a skilled and compassionate full time Veterinary Receptionist** to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. 

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. 

**What to Expect** 

As you join our mission, expect to be supported in your work and home life with: 

- A comprehensive benefits package, including medical, dental, and vision insurance

- Paid time off and a 401(k) plan for full-time employees

- Professional development opportunities

- Employee pet discount because we know your pets are family, too.

**Salary**: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

**Schedule:** Full-time, scheduled across 4–5 days per week. Weekday shifts are scheduled between 7:15 a.m. and 7:30 p.m., with rotating Saturdays from 7:30 a.m. to 1:30 p.m.

**Responsibilities** 

- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience 

**Qualifications** 

- Minimum 1 year of experience as a veterinary receptionist is required

- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

- Strong verbal and written communication skills, including active listening and conflict resolution

- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients 

**About Highland Animal Hospital**

At Highland Animal Hospital, we’re more than just a veterinary clinic—we’re a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we’d want for our own pets. With a focus on preventive medicine and tailored treatment plans, we’re here to support the health and happiness of pets throughout every stage of life.

We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that’s as passionate about care as you are!

 

#CSR