# Veterinary Receptionist at Veterinary Practice Partners

Veterinary Receptionist at Veterinary Practice Partners in Rockville, MD. Part-time, paying $18–$20/hr. Posted October 28, 2026.

- Company: Veterinary Practice Partners
- Location: Rockville, MD
- Job type: Part-time
- Pay: $18–$20/hr
- Experience: 1+ year
- Posted: 2026-10-28
- Apply: https://boards.greenhouse.io/veterinarypracticepartners/jobs/8922363002?gh_jid=8922363002
- Source: https://jobmagic.ai/jobs/veterinary-receptionist-veterinary-practice-partners-j6zy2k

## Requirements

- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

## Description

**Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist **to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. 

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. 

**What to Expect** 

As you join our mission, expect to be supported in your work and home life with: 

- 401(k) plan

- Professional development opportunities

**Salary**: $18.00-$20.00 per hour dependent on skills and experience 

**Schedule: **This is a part-time position averaging 20–25 hours per week, with shifts typically from 1:00 PM–8:00 PM. Days will vary, with a 7:30 AM–4:00 PM shift every other Saturday.

**Responsibilities** 

- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience 

**Qualifications** 

- Minimum 1 year of experience as a veterinary receptionist is required

- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

- Strong verbal and written communication skills, including active listening and conflict resolution

- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients 

**About Caring Hands Animal Hospital - Rockville**

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together

 

 

#CSR