# Technical Account Manager at Witness AI

Technical Account Manager at Witness AI in Remote. Remote, full-time, paying $124k–$161k. Posted June 16, 2026.

- Company: Witness AI
- Location: Remote
- Workplace: Remote
- Job type: Full-time
- Pay: $124k–$161k
- Experience: 3+ years
- Posted: 2026-06-16
- Apply: https://jobs.ashbyhq.com/witnessai/759dd9a3-170f-4d25-a733-84c4168af9f2/application
- Source: https://jobmagic.ai/jobs/technical-account-manager-witness-ai-bx8pdq

## Requirements

- Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
- 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
- Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
- Strong understanding of common enterprise technologies and architectures
- Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience working in fast-paced SaaS or cybersecurity environments.
- Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus.

## Description

**Title: **Technical Account Manager
**Location:** Atlanta, GA - Hybrid - 2 days/week

### **About Us**

Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data exfiltration, and shadow AI before damage occurs. We provide visibility into how employees and systems use AI - capturing prompts, responses, and agent activity - so security teams can monitor risk, investigate incidents, and enforce guardrails in real time.

### **Role Overview**

As a Technical Account Manager with a strong background in network security, you’ll play a critical role in ensuring our customers are successful in deploying, integrating, and maximizing the value of our security platform. You’ll act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle—from onboarding to expansion.

### **Key Responsibilities**

- **Customer Onboarding & Integration:** Guide new customers through deployment, configuration, and best practices tailored to their network security environments.

- **Technical Support & Troubleshooting:** Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges.

- **Customer Advocacy:** Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoption.

- **Training & Enablement:** Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teams.

- **Feedback Loop:** Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reports.

- **Security Expertise:** Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, unethical usage and data leakage.

- **Account Health Monitoring:** Track usage metrics and signals to identify risks and opportunities across your customer portfolio.

### **Required Qualifications**

- Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).

- 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).

- Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.

- Strong understanding of common enterprise technologies and architectures

- Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).

- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

- Experience working in fast-paced SaaS or cybersecurity environments.

- Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus.

### **Preferred Qualifications**

- Relevant security certifications

- Experience with supporting or working with cybersecurity teams.

- Prior experience supporting enterprise or global customers.

- Prior startup experience

**Benefits:**

- Hybrid work environment

- Competitive salary.

- Health, dental, and vision insurance.

- 401(k) plan.

- Opportunities for professional development and growth.

- Generous vacation policy.

**Salary Range:**
$124,000 - $161,000 (The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.)