# Support Engineer - Software at ABACUS

Support Engineer - Software at ABACUS in Chennai, Tamil Nadu, India. Posted September 28, 2026.

- Company: ABACUS
- Location: Chennai, Tamil Nadu, India
- Experience: 2+ years
- Posted: 2026-09-28
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006433003
- Source: https://jobmagic.ai/jobs/support-engineer-software-abacus-y5veyc

## Requirements

- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- 2–5 years of experience in technical support, application support, software engineering, or IT operations.
- Experience supporting enterprise or SaaS applications.
- Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.
- Experience working with SQL databases and writing basic to intermediate SQL queries.
- Familiarity with Windows and Linux operating systems.
- Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
- Excellent troubleshooting, analytical, and critical thinking skills.
- Strong written and verbal communication skills.
- Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.
- Willingness to work in a 24/7 environment

## Description

**Job Description Job Title: Support Engineer – SoftwareOverview:**

We are seeking a **Support Engineer – Software** to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.

 

**Roles & responsibility:**

 

- Provide L2/L3 technical support for enterprise and SaaS applications.

- Troubleshoot application, database, API, integration, and system issues.

- Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.

- Manage incidents and service requests according to SLAs.

- Escalate complex issues to Engineering with detailed technical analysis.

- Collaborate with Development, QA, Product, and DevOps teams on production issues.

- Support deployments, upgrades, patches, and release validation.

- Maintain troubleshooting guides, knowledge articles, and technical documentation.

- Monitor application health and identify recurring issues.

- Participate in on-call support as required.

** Qualifications**

 

- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.

- 2–5 years of experience in technical support, application support, software engineering, or IT operations.

- Experience supporting enterprise or SaaS applications.

- Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.

- Experience working with SQL databases and writing basic to intermediate SQL queries.

- Familiarity with Windows and Linux operating systems.

- Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.

- Excellent troubleshooting, analytical, and critical thinking skills.

- Strong written and verbal communication skills.

- Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.

- Willingness to work in a 24/7 environment

**Preferred skills & experience **

- Experience with AWS, Azure, or Google Cloud.

- Knowledge of Docker, Kubernetes, CI/CD, and DevOps practices.

- Experience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic.

- Basic scripting knowledge in PowerShell, Bash, or Python.

- Familiarity with authentication protocols such as OAuth, SAML, or LDAP.

- ITIL Foundation certification is a plus