# Support Engineer at Aktos

Support Engineer at Aktos in LATAM. Remote, paying $60k–$80k. Posted December 9, 2025.

- Company: Aktos
- Location: LATAM
- Workplace: Remote
- Pay: $60k–$80k
- Experience: 4+ years
- Posted: 2025-12-09
- Apply: https://job-boards.greenhouse.io/applytoaktos/jobs/5704308004
- Source: https://jobmagic.ai/jobs/support-engineer-aktos-dtv8kc

## Requirements

- 4–6 years production experience working with Python and Django (or equivalent Python web frameworks).
- Product-oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function.
- Strong SQL skills and production experience with PostgreSQL.
- Comfortable debugging server-side code, reading logs, and tracing requests across services.
- Familiarity with Git workflows and basic CI/CD concepts.
- Excellent written and verbal communication — customer-facing and able to explain technical issues clearly.
- Strong attention to safety and compliance when changing production data.

## Description

**Support Engineer (Backend / Production Support)Location:** Remote

### **About Aktos**

Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product.

### **The role (TL;DR)**

We’re hiring a hands-on **Support Engineer** focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely.

### **What you’ll do**

- Triage and resolve production incidents and customer escalations (tickets, email, phone).

- Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).

- Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs.

- Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations.

- Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases.

- Deploy hot-fixes or run deployment tasks when required (following established processes).

- Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.

- Support data migrations and onboarding tasks that require backend fixes.

- Communicate status clearly to customers and internal stakeholders during incidents.

### **Must-have qualifications**

- **4–6 years** production experience working with **Python** and **Django** (or equivalent Python web frameworks).

- Product-oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function.

- Strong SQL skills and production experience with **PostgreSQL**.

- Comfortable debugging server-side code, reading logs, and tracing requests across services.

- Familiarity with Git workflows and basic CI/CD concepts.

- Excellent written and verbal communication — customer-facing and able to explain technical issues clearly.

- Strong attention to safety and compliance when changing production data.

### **Nice-to-have**

- Experience with SaaS/vertical software (FinTech/payments a plus).

- Familiarity with cloud platforms (AWS) and observability tools (Sentry, Datadog, ELK).

- Prior support or SRE experience (on-call rotations, incident response).

- Experience with data migration tools and techniques.

- Basic frontend familiarity (React) to collaborate with product and QA.

### **Soft skills**

- Calm under pressure and methodical in triage.

- Customer-oriented and pragmatic — focused on safe, fast outcomes.

- Curious with a desire to prevent repeat incidents through automation and documentation.

- Relentless problem solver who “gets to the bottom” of issues.

### **Compensation**

- $60,000–$80,000 USD base 

- Startup equity grants

- Health insurance

### **Why Aktos**

- Small, product-led engineering team where your impact is immediate.

- Direct customer exposure — see the real impact of your fixes.

- Competitive comp and equity for early team members.

- Fully remote.