# Sr. Customer Success Manager  (Public Sector & Endpoint Security) - Washington D.C. at Zimperium

Sr. Customer Success Manager  (Public Sector & Endpoint Security) - Washington D.C. at Zimperium in United States (Remote). Remote, full-time. Posted May 12, 2026.

- Company: Zimperium
- Location: United States (Remote)
- Workplace: Remote
- Job type: Full-time
- Experience: 10+ years
- Posted: 2026-05-12
- Apply: https://jobs.lever.co/zimperium/10bc93e8-f591-4300-92a6-874848475776/apply
- Source: https://jobmagic.ai/jobs/sr-customer-success-manager-public-sector-endpoint-security-washington-dc-zimper-ty8wkx

## Requirements

- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with Enterprise software solutions, startup experience desirable
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
- Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
- Ability to travel

## Description

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

 

As part of our fast growing pace, we are currently looking for a **SeniorCustomer Success Manager**. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

 

**LOCATION:** Washington D.C.

 

**RESPONSIBILITIES**:

- **Account management **- Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

- **Public Sector Focus** - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities

- **Drive Product Adoption & Demonstrate Business Value** - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value

- **Product & Domain Expertise** - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

- **Customer Satisfaction & Risk Management **- Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

- **Customer Advocacy **-  Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities

- **Customer Onboarding **- Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

 
**QUALIFICATIONS:**

- B.S. in Computer Science or an equivalent engineering degree 

- 10+ years of experience working with Enterprise software solutions, startup experience desirable

- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers

- Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable

- Ability to travel

**ADDITIONAL RESPONSIBILITIES**

- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues

- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer