# Service BDC Representative at LAcarGUY

Service BDC Representative at LAcarGUY in Toyota Santa Monica. Posted October 28, 2026.

- Company: LAcarGUY
- Location: Toyota Santa Monica
- Posted: 2026-10-28
- Apply: https://job-boards.greenhouse.io/lacarguy/jobs/5277365007
- Source: https://jobmagic.ai/jobs/service-bdc-representative-lacarguy-zcj8az

## Requirements

- Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
- Energetic, upbeat, and professional attitude
- Ability to multi-task and adapt quickly in a fast-paced environment
- Dependable, polished, and driven to succeed

## Description

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

***I*f yo*u thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.***

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

- Proactively reach out to customers to schedule and confirm service appointments

- Cross-Brand Training:You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.

- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs

- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset

- Overcome objections and present the value of timely service and genuine Subaru care

- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments

- Collaborate closely with Service Advisors and management to maximize daily shop capacity

- Maintain detailed, accurate records and consistently meet or exceed service appointment goals

**Qualifications**

- **Required:** Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).

- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets

- Exceptional communication, listening, and persuasion skills

- Strong organizational habits and attention to detail

- Energetic, upbeat, and professional attitude

- Ability to multi-task and adapt quickly in a fast-paced environment

- Dependable, polished, and driven to succeed

**Schedule This role requires availability during the following days and hours:**

- **Monday–Friday: **Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.

- **Saturdays**: Must be available from 8:00 AM–5:00 PM on a rotating schedule.

- **Rotating Schedule:** Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

**Compensation**

- This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

*Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.*

**Benefits**

- Medical, Dental and Vision Plans

- Short and Long-Term Disability

- Paid Holidays & Paid Time Off 

- Paid Life Insurance

- 401(k) Retirement Plan 

- Employee Assistance Plan 

- Paid Training 

**Hiring Requirements **

- 18 years or older required

- All potential employees must pass pre-employment testing including a background check and drug screen

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