# Senior SRE Engineer at Encora

Senior SRE Engineer at Encora in USA. Full-time. Posted July 21, 2026.

- Company: Encora
- Location: USA
- Job type: Full-time
- Experience: 2+ years
- Posted: 2026-07-21
- Apply: https://job-boards.greenhouse.io/encora10/jobs/5191076007
- Source: https://jobmagic.ai/jobs/senior-sre-engineer-encora-j5fk2p

## Requirements

- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.

## Description

**Application Support Engineer (Site Reliability Engineer)Location:** USA
**Job Type:** Full-Time, no visa sponsorship available

Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

### What You'll Do

As an Application Support Engineer, you will:

- Be part of a global production operations team responsible supporting external facing web applications.

- Manage incidents, perform root cause analysis, and implement preventative solutions.

- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.

- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

### Key Responsibilities

- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.

- Monitor and troubleshoot issues using observability tools like Splunk.

- Create, document, and iterate application monitoring including alerts and synthetic tests

- Investigate and expand functionality in Splunk to enable Splunk AI solutions.

- Create dashboards and capture metrics to improve visibility and performance.

- Respond proactively to system alerts and customer complaints.

- Apply industry best practices to support processes.

- Participate in a planned on-call rotation.

### Qualifications

- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).

- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).

- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)

- Familiarity with AWS and/or Kubernetes architecture.

- Strong ability to analyze logs and code to resolve Tier 2 issues.

- Experience in application-focused support engineering or SRE roles.

- Excellent written and verbal communication skills.

- Background in DevOps and scripting (Python preferred).

- Familiarity with ITIL practices, incident management, and documentation.

- Experience with disaster recovery, business continuity, and ServiceNow dashboards.

- Comfortable working in Linux environments and shell scripting.

### Preferred Qualifications

- Bachelor's or Master's degree in Computer Science, Engineering, or related field.

- Consulting experience and Agile methodology background.

- Proven ability to lead small to medium-sized teams.

- Certifications: ITIL Foundation, AWS, Azure, or GCP.

- Experience with Mulesoft, Postman, and API testing support.

- Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.

- Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)

- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

### What We Value

- A proactive, "Can Do" attitude.

- Self-driven and autonomous work style.

- Strong communication across internal and external teams.

- Passion for operational excellence and continuous improvement.

- Commitment to compliance and industry best practices.