# Senior IT Support Engineer at Lendable Senior IT Support Engineer at Lendable in Mexico City, Mexico. Hybrid, full-time. Posted October 21, 2026. - Company: Lendable - Location: Mexico City, Mexico - Workplace: Hybrid - Job type: Full-time - Experience: 3+ years - Posted: 2026-10-21 - Apply: https://jobs.ashbyhq.com/lendable/160090bf-954e-4d47-8369-00517ff48af7/application - Source: https://jobmagic.ai/jobs/senior-it-support-engineer-lendable-xdq9b0 ## Requirements - Minimum of 3+ years experience in IT Support/Service desk support - Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji. - Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk. - Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO) - Hands-on experience running Okta and our VPN / secure remote access as code. - A natural problem solver with a high level of attention to detail & excellent verbal and written communication - A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload - Willingness to visit our office locations in Kent and London as required ## Description ### About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s most exciting unicorns with a team of over 800 people - Among the** fastest-growing tech** companies in the UK - Profitable since **2017** - Backed by top investors including **Balderton Capital **and** Goldman Sachs** - **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch:** loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** ### Join us if you want to - **Take ownership: **you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 - **Work in small teams of exceptional people:** Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions - **Build the best technology in-house**: we use new data sources, machine learning and AI to make machines do the heavy lifting **About the role** Are you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests? This is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people). We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests. This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you! **What you will do** - Be the first point of contact for our office staff with their IT issues - Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment. - Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards - Onboarding of new joiners across multiple geographic locations and support with their technical needs - Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals - Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services - Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP) - Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours. **What we’re looking for** - Minimum of 3+ years experience in IT Support/Service desk support - Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji. - Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk. - Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO) - Hands-on experience running Okta and our VPN / secure remote access as code. - A natural problem solver with a high level of attention to detail & excellent verbal and written communication - A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload - Willingness to visit our office locations in Kent and London as required **Nice to haves** - Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems. - Have some scripting knowledge and/or experience. (Bash or PowerShell) - Industry-specific background knowledge, particularly in sectors like finance. - Experienced in network management and troubleshooting - Experience / understanding security protocols and threat mitigation strategies to protect systems and data. **Interview process** - A 15 minute online cognitive assessment. - A quick phone call with one of the Talent Team - Onsite or Video Interview - Technical Interview - Meet the team you’ll work with daily - Meet a member of the senior tech leadership. ### Life at Lendable - **Winning team: **the opportunity to scale up one of the world’s most successful fintech companies - **Flexible working: **flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - **Socials & connection: **opportunities and events to come together, socialise, and get to know each other beyond the office walls - **Health coverage:** support for your physical and mental wellbeing, including private health cover - **Retirement & savings:** long-term financial wellbeing through retirement savings plans - **Employee referral programme:** earn a competitive bonus when you refer successful new team members - **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations ***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.* Check out our blog!