# Senior Desktop Support / Helpdesk Engineer at Solvd

Senior Desktop Support / Helpdesk Engineer at Solvd in Argentina and 3 more. Remote, full-time. Posted November 5, 2026.

- Company: Solvd
- Location: Argentina and 3 more
- Workplace: Remote
- Job type: Full-time
- Experience: 5+ years
- Posted: 2026-11-05
- Apply: https://jobs.ashbyhq.com/solvd/fb4a83ad-d2ab-4eda-b72d-818ea15779f6/application
- Source: https://jobmagic.ai/jobs/senior-desktop-support-helpdesk-engineer-solvd-mv4dyr

## Requirements

- Experience leading an MDM migration — especially from Intune to Jamf, JumpCloud, or Fleet — or running a platform evaluation.
- Apple or Jamf certifications — Apple Device Support, Jamf CCT/CCA, or similar.
- Microsoft certifications — MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).
- Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.
- Familiarity with endpoint security tools — CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.
- Exposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.

## Description

*Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across **cloud, data, software engineering, and artificial intelligence**. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.*

*Following the acquisition of **Tooploox**, a premier AI and product development company, Solvd now offers true **end-to-end delivery**—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.*

We are looking for a **Senior Desktop Support / Helpdesk Engineer** to own the everyday technology experience for Solvd’s employees — from a new hire’s first login to the day a leaver hands back their laptop. You’ll be the senior escalation point for end-user issues and the hands-on lead for our Mac-heavy fleet.
You’ll also play a key role in two active projects: selecting and migrating to Intune’s replacement, and tightening how we manage identity, access, and SaaS apps across Microsoft 365. We want someone who fixes problems fast — then automates and documents the fix so it stays fixed.

### **What you’ll do**

*Mac-first fleet management*

- Support and administer macOS devices plus a smaller number of Windows machines — provisioning, patching, OS upgrades, and break/fix.

- Help evaluate and select our next MDM (Jamf, JumpCloud, and Fleet are on the shortlist), then lead the migration from Microsoft Intune including configuration profiles, re-enrollment, and employee communication.

- Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment so remote hires get a ready-to-use laptop on day one.

- Enforce and report on security baselines — FileVault, OS update policy, firewall, and endpoint protection.

- Own the hardware lifecycle across regions: purchasing, inventory, shipping, repairs, device recovery, and secure disposal.

*Microsoft 365 & identity*

- Administer Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.

- Manage users, groups, and access in Microsoft Entra ID including MFA, Conditional Access, and SSO.

- Build and maintain SSO and SCIM integrations so access is granted and removed automatically.

*SaaS stack*

- Administer core SaaS tools and maintain an up-to-date inventory of apps, owners, and licenses.

- Cut unused licenses, shadow IT, and access drift.

*Helpdesk leadership*

- Act as the senior escalation point for complex hardware, software, network, and access issues.

- Own onboarding and offboarding end to end — new hires productive immediately, leavers losing access the same day.

- Manage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff.

- Write knowledge base articles and self-service guides that reduce repeat tickets.

*Automation & improvement*

- Automate routine work with Bash/zsh, Python, or PowerShell and low-code workflow tools.

- Support security and compliance work with the IT & Security Manager — access reviews, audit evidence, and policy rollout.

- Use ticket trends to find and fix root causes rather than just close tickets.

### **Required skills & experience**

- 5+ years in desktop support, helpdesk, or IT operations including at least 2 years at senior or escalation level.

- Expert-level macOS support — configuration profiles, Apple Business Manager, and Automated Device Enrollment.

- Hands-on administration of a Mac MDM platform — Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.

- Strong Microsoft 365 and Entra ID administration — MFA, Conditional Access, and licensing.

- Experience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.

- Scripting in Bash/zsh — Python or PowerShell is a plus.

- Experience supporting a remote, international workforce across multiple time zones including hardware logistics.

- Clear written and spoken English with the patience to explain technical issues to non-technical colleagues.

- A habit of documenting and improving processes, not just closing tickets.

### **Preferred qualifications**

- Experience leading an MDM migration — especially from Intune to Jamf, JumpCloud, or Fleet — or running a platform evaluation.

- Apple or Jamf certifications — Apple Device Support, Jamf CCT/CCA, or similar.

- Microsoft certifications — MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).

- Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.

- Familiarity with endpoint security tools — CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.

- Exposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.

**When you join Solvd, you'll…**

- Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.

- Be part of a global team with equal opportunities for collaboration across continents and cultures.

- Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.

**Ready to make an impact?**
If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.

*Solvd is an equal opportunity employer.*