# Senior Applications Support Specialist at Ensono

Senior Applications Support Specialist at Ensono in Pune, India. Hybrid. Posted October 12, 2026.

- Company: Ensono
- Location: Pune, India
- Workplace: Hybrid
- Experience: 7+ years
- Posted: 2026-10-12
- Apply: https://ensono.com/company/careers/jobs-board/?gh_jid=4740876005
- Source: https://jobmagic.ai/jobs/senior-applications-support-specialist-ensono-sfnkt8

## Requirements

- Strong knowledge of application architecture, distributed systems, and middleware.
- Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

## Description

**Key ResponsibilitiesIncident & Problem Management**

- Lead **major incident (MI)** bridges and restore service with minimum business impact.

- Handle all **L3 escalations**, perform deep diagnostics across Java, JVM, middleware, OS, and infra.

- Own **technical RCAs**, drive long‑term and systemic remediation.

- Identify recurring failure patterns and risks.

**Reliability Engineering**

- Apply **SRE principles**: SLIs/SLOs, error budgets, resilience patterns.

- Tune **JVM parameters**, analyze thread/heap dumps, and improve performance.

- Influence application architecture for **fault tolerance, scalability, and recoverability**.

- Validate **DR readiness**, failover behavior, and resilience testing outcomes.

**Change, Release & Risk**

- Provide **technical approval** and risk assessment for high-risk changes.

- Enforce **operational readiness** for new apps and major releases.

- Ensure changes meet **audit, compliance, and regulatory expectations**.

**Automation, Monitoring & Observability**

- Build advanced automation using **Shell/Python/PowerShell**.

- Develop frameworks for **health validation**, automated recovery, and compliance checks.

- Define observability standards; optimize alerts and improve **MTTR**.

**Leadership & Mentorship**

- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

- Act as a trusted technical advisor to stakeholders and leadership.

**Skills & QualificationsTechnical (Mandatory)**

- Strong knowledge of **application architecture, distributed systems, and middleware**.

- **Java expertise**: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.

- **.Net -- **CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.

- Strong **Unix/Linux**, networking basics, and advanced scripting (**Shell/Python/PowerShell/VBS**).

- Advanced **SQL** and understanding of databases; Autosys (or equivalent scheduler).

- Handson with **observability tools**:** Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.Reliability & Operations**

- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.

- Experience in **regulated production environments**.

**Soft Skills**

- Strong technical leadership and decision‑making.

- Clear communication during high‑pressure incidents.

- Ownership mindset and business awareness.

**Experience & Education**

- **7–12+ years** in Application Reliability, Production Support, SRE, or platform operations.

- Bachelor’s degree in **Computer Science/Engineering** or equivalent.

- ITIL, cloud, or industry certifications (preferred).

- Banking/financial domain experience (preferred).

**Working Conditions**

- On‑call and after‑hours support as required.

- Fast‑paced environment with multiple priorities.

- Hybrid working model