# Seller Support Specialist (FTC) at takealot.com

Seller Support Specialist (FTC) at takealot.com in Capetown. Posted July 24, 2026.

- Company: takealot.com
- Location: Capetown
- Experience: 3+ years
- Posted: 2026-07-24
- Apply: https://job-boards.greenhouse.io/takealotcom/jobs/8077113
- Source: https://jobmagic.ai/jobs/seller-support-specialist-ftc-takealotcom-h2r09v

## Requirements

- Senior Certificate or Higher.
- Minimum 3 years experience in a customer service role.
- Excel, SQL, and Zendesk experience (advantageous).
- Experience in an e-commerce, start-up, tech or platform environment (advantageous).

## Description

takealot.com, a leading South African online retailer, is looking for a highly talented **Seller Support Specialist** - **FTC **to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

**This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.  Your responsibilities will include:**

- Address and escalate Marketplace seller & customer queries via tickets & phone calls.

- Engage with internal Takealot stakeholders to resolve Marketplace queries.

- Assist with ad-hoc data capturing and admin tasks as required.

- Provide ideas to drive process & system improvement across Takealot Marketplace.

**Skills required:**

- Customer Obsessed.

- Pragmatic & Organised.

- Strong prioritization and time management skills.

- Excellent verbal and written communication skills.

- Great interpersonal skills and strong team player.

- Stakeholder management is a plus! 

**Attributes required:**

- Thinks like an owner.

- Solutions-oriented - you have a can-do attitude and high energy.

- Curious, a love for problem-solving, learning and the ability to think on your feet.

- Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!

- Analytical mindset. You can use data to inform decisions if required.

**Qualifications & Experience required:**

- Senior Certificate or Higher.

- Minimum 3 years experience in a customer service role. 

- Excel, SQL, and Zendesk experience (advantageous).

- Experience in an e-commerce, start-up, tech or platform environment (advantageous).

**The Environment**:

- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

- We are short on ego and high on output.

- We are doers and not only thinkers, it's all in the execution after all.

- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is respectful but forthright

- is an expert at doing, who can not only design but also execute

- is analytical, able to use data to make decisions

- is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)

- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**

- is **entrepreneurial**, **thrives under change, **accepts it is a constant and always **looks for solutions** to do something better and faster

- is business SMART. Able to think about problems from a business perspective using technical and product input;

- is curious and challenges the status quo

- is innovative and enjoys iteration

- is collaborative

- will be at the cutting edge of developing new concepts for takealot.com

- **thinks like an owner** of the business

- is **SMART, has INTEGRITY** and **is HARD WORKING**

If you meet the above, you are an Extraordinary Mind, so join us!

*Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.*