# Sales & Move-In Coordinator at Otterbein SeniorLife Sales & Move-In Coordinator at Otterbein SeniorLife in Franklin, Indiana. Posted November 2, 2026. - Company: Otterbein SeniorLife - Location: Franklin, Indiana - Posted: 2026-11-02 - Apply: https://boards.greenhouse.io/otterbein/jobs/8161253003?gh_jid=8161253003 - Source: https://jobmagic.ai/jobs/sales-move-in-coordinator-otterbein-seniorlife-epnrw1 ## Requirements - High school diploma or equivalent. - Strong customer service, communication, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Excellent attention to detail and follow-through. - Demonstrated professionalism, accountability, and responsiveness. - Proficiency with Microsoft Office and general computer applications. ## Description ### ### Position Summary The **Sales & Move-In Coordinator **is responsible for supporting occupancy growth and delivering an exceptional experience for prospective and incoming residents across Independent Living, Assisted Living, and Health Care. This role serves as a key partner to the sales, marketing, admissions, and operations teams by coordinating prospect engagement, move-in logistics, contract administration, resident onboarding, and marketing activities. The ideal candidate is highly organized, customer-focused, and skilled at managing multiple priorities while creating a welcoming and seamless experience for residents and their families. ### Essential Responsibilities ### Sales & Prospect Support - Support sales and marketing efforts for Independent Living, Assisted Living, and Health Care services. - Respond to inquiries and assist with prospect follow-up, outreach, tours, and appointments. - Help maintain strong relationships with prospective residents and families throughout the decision-making process. - Assist with waitlist management, deposits, and future resident communications. - Partner with the sales team to remove barriers and support successful move-ins. ### Move-In & Admissions Coordination - Coordinate resident move-in processes from contract through arrival. - Prepare and manage contract documentation and admission paperwork. - Schedule contract signings and support onboarding activities. - Communicate with residents, families, and campus departments to ensure a smooth transition. - Assist with move-in readiness and resident welcome experiences. ### CRM & Administrative Management - Maintain accurate prospect, resident, and sales activity records within CRM systems. - Track leads, appointments, follow-up activities, and admissions data. - Prepare reports related to occupancy, census, and sales activity. - Maintain organized electronic and physical records while ensuring confidentiality. ### Marketing & Event Support - Assist with the planning and execution of community marketing events and sales programs. - Coordinate invitations, registrations, event logistics, and follow-up communications. - Support marketing initiatives, social media activities, and promotional campaigns. - Maintain marketing materials, collateral, and inventory. ### Cross-Functional Collaboration - Partner with marketing, admissions, operations, healthcare, and resident service teams to deliver a positive resident experience. - Support new construction sales activities, resident selections, and move-in coordination as needed. - Provide administrative support to the Marketing Director and sales team. ### Qualifications - High school diploma or equivalent. - Strong customer service, communication, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Excellent attention to detail and follow-through. - Demonstrated professionalism, accountability, and responsiveness. - Proficiency with Microsoft Office and general computer applications. ### Preferred - Associate's or Bachelor's degree. - Experience in senior living, healthcare, admissions, sales, marketing, hospitality, customer service, or administrative support. - Experience using CRM platforms; familiarity with Sherpa, HubSpot, or PointClickCare (PCC) is a plus. ### **BENEFITS*** Health & Wellness - Medical Insurance with free virtual doctor visits - Vision & Dental Insurance - Pet Insurance - Life Insurance - Employee Assistance Program (EAP) for personal and professional support  Financial Security - 401(k) Retirement Savings Plan with company match - Paid Time Off (PTO) that accrues immediately from day one - Paid Holidays for a healthy work-life balance - Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis - Tuition Reimbursement up to $5,250 per year for ANY field of study - Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College - Employee-Sponsored Crisis Fund available for those facing unforeseen challenges - Legal & Identity Theft Protection  Growth & Development - University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts - Multiple Partner Discounts available for various products and services through Access Perks - Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work * *Some benefits, including PTO and tuition reimbursement, are based on hours worked and do not apply to PRN status.* ### Otterbein SeniorLife is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to building a workforce that reflects the communities we serve.