# Production Support Engineer – Connect & RAMP at Encora

Production Support Engineer – Connect & RAMP at Encora in Latin America. Remote. Posted October 16, 2026.

- Company: Encora
- Location: Latin America
- Workplace: Remote
- Experience: 3+ years
- Posted: 2026-10-16
- Apply: https://job-boards.greenhouse.io/encora10/jobs/5263863007
- Source: https://jobmagic.ai/jobs/production-support-engineer-connect-ramp-encora-mv42cy

## Requirements

- 3–8 years of relevant experience in Production Support or Application Support.
- Advanced knowledge of Oracle Database.
- Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
- Experience working with Linux-based infrastructure and cloud services.
- Strong monitoring, troubleshooting, and server log debugging skills.
- Experience with monitoring tools such as Splunk and/or Dynatrace.
- Experience creating alerts and dashboards and optimizing monitoring alerts.
- Experience working with ITIL processes, including Incidents, Problems, and RFCs.
- Experience with GitHub for code debugging and Jenkins for deployments.

## Description

**Job Title:** Production Support Engineer – Connect & RAMP

**Key Skills:** Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

**Experience:** 3–8 YOE.

**Location:** LATAM

**Mode:**  Remote

We at **Coforge** are hiring **Production Support Engineer – Connect & RAMP (15124-5-1)** with the following skill set.

### **Key Responsibilities**

- Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.

- Monitor application and infrastructure performance to minimize downtime and support SLA compliance.

- Troubleshoot production issues by analyzing server and application logs.

- Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.

- Write and execute SQL queries for data investigation and troubleshooting.

- Support application deployments using Jenkins and use GitHub for code review and debugging activities.

- Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.

- Configure monitoring alerts and dashboards and contribute to alert optimization.

- Support the setup of tools and required infrastructure.

### **Required Skills & Qualifications**

- 3–8 years of relevant experience in Production Support or Application Support.

- Advanced knowledge of Oracle Database.

- Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.

- Experience working with Linux-based infrastructure and cloud services.

- Strong monitoring, troubleshooting, and server log debugging skills.

- Experience with monitoring tools such as Splunk and/or Dynatrace.

- Experience creating alerts and dashboards and optimizing monitoring alerts.

- Experience working with ITIL processes, including Incidents, Problems, and RFCs.

- Experience with GitHub for code debugging and Jenkins for deployments.

### **Preferred Skills:**

- Experience supporting business-critical production applications.

- Familiarity with CI/CD processes and deployment pipelines.

- Experience in proactive application monitoring and incident prevention.

**Posted On:** 16-10-2026

***At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.***