# Product Manager - Patient Experience at Conduit Health

Product Manager - Patient Experience at Conduit Health in New York City. Hybrid, full-time, paying $170k–$200k. Posted June 9, 2026.

- Company: Conduit Health
- Location: New York City
- Workplace: Hybrid
- Job type: Full-time
- Pay: $170k–$200k
- Experience: 4+ years
- Posted: 2026-06-09
- Apply: https://jobs.ashbyhq.com/conduit-health/048f3784-4e04-4db6-92cf-cacc8fc12a12/application
- Source: https://jobmagic.ai/jobs/product-manager-patient-experience-conduit-health-48vrt2

## Description

### About Conduit Health

We're rebuilding how post-acute care gets done in America — AI-powered, vertically integrated, and relentlessly focused on getting patients what they need without the bureaucratic nightmare. $22M+ raised, scaling fast, and what we build in the next 12 months will touch hundreds of thousands of patients.
 

### The Role

This is not a supporting role. You'll own the patient experience end-to-end — the ongoing telehealth relationship, the DME order journey, and every lifecycle touchpoint — with one job: keep patients engaged and drive LTV and retention.
A big part of that is AI. Our SMS and Voice AI systems increasingly are the patient experience, and you'll own their quality — deciding where AI runs the interaction, where it assists a human, and where a human takes over, then proving it works through disciplined evaluation.
You'll work across Patient Experience, Growth Marketing, and Clinical Operations with real autonomy and a high bar. We want someone who reaches for AI before reaching for headcount and is comfortable bridging business problems with technical solutions.
 

### What You'll Own

- **Retention & LTV — **own the metrics and the roadmap that move them.

- **The end-to-end patient experience — **ongoing telehealth, the DME order journey, and lifecycle comms, treated as one system, not a set of screens.

- **AI-powered support — **decide where AI handles patient interactions end-to-end, where it assists a human, and where a human stays in the loop.

- **LLM evaluation & quality — **define what “good” looks like for our SMS and Voice AI, build eval sets from real conversations, catch regressions before they ship, and monitor safety in production.

- **Experiment velocity — **a prioritized backlog of retention experiments and enhancements, shipped and learned from fast.

- **Metrics — **define what “working” means for both retention and AI quality, and prove it.

 

### Who You Are

- **4+ years in product — **with meaningful time owning retention, lifecycle, or growth in a D2C product.

- **AI-native and technically fluent: **you build, prototype, and debug with AI, can speak the language of engineers, and are comfortable reasoning through potential technical solutions and tradeoffs.

- **You bring a strong technical foundation** — whether through a degree in computer science or engineering, previous experience as a software engineer, or deep hands-on experience working with technical teams.

- **You think in cohorts and behavioral data — **and you know when the data is lying to you.

- **You've evaluated or managed the quality of LLM/AI systems — **rubrics, eval sets, regressions, safety — or you're hungry to own it.

- **Comfortable with high ownership and minimal guardrails — **you don't wait to be told what to prioritize.

- **High-trust judgment — **you care about clarity, trust, and safety in a healthcare context.

- **Bonus: **healthtech, fintech, or regulated industries; lifecycle marketing exposure.

 

### The Details

- Competitive salary + meaningful equity

- Hybrid, Union Square NYC (3 days/week)

- Unlimited PTO + 9 company holidays

- Full benefits

**Equal Opportunity**
Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
**Location:** New York City | **Type:** Full time | **Hybrid** |** Department: **Product |** Salary:** $170K–$200K.* We are willing to go above this range for exceptional candidates with specialized expertise whose background exceeds the requirements.*