# Product Manager at Mitsogo Inc

Product Manager at Mitsogo Inc in Chennai / Kochi. Full-time. Posted January 19, 2026.

- Company: Mitsogo Inc
- Location: Chennai / Kochi
- Job type: Full-time
- Experience: 3+ years
- Posted: 2026-01-19
- Apply: https://job-boards.greenhouse.io/mitsogoinc/jobs/5061820008
- Source: https://jobmagic.ai/jobs/product-manager-mitsogo-inc-v93439

## Requirements

- Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.
- Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.
- Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.

## Description

**About Hexnode**

Hexnode is a **global leader in Unified Endpoint Management (UEM)**, trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

### Role Overview

We are seeking an analytical, customer-obsessed** Product Manager (3–5 Years Experience)** with a strong background in **Product Research and Customer Satisfaction (CSAT/NPS)**. In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.

### Key Responsibilities

**Product Research & Strategy**

- Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.

- Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.

- Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.

**Customer Satisfaction & Feedback Optimization**

- Own and scale Hexnode’s **Voice of Customer (VoC)** program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.

- Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.

- Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.

**Product Execution & Cross-Functional Leadership**

- Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.

- Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.

- Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.

### Required Qualifications

- **3–5 years of hands-on Product Management experience**, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.

- **Proven track record in Product Research:** Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.

- **CSAT & Retention Focus:** Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.

- Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.

- Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).

- Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.

### Nice to Have

- Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.