# Operations Supervisor at Wing Assistant Operations Supervisor at Wing Assistant in Makati. Hybrid, full-time, paying $30k–$40k. Posted November 3, 2025. - Company: Wing Assistant - Location: Makati - Workplace: Hybrid - Job type: Full-time - Pay: $30k–$40k - Experience: 3+ years - Posted: 2025-11-03 - Apply: https://jobs.lever.co/getwingapp/d3531299-1b9d-4039-938b-0fcdeab26d14/apply - Source: https://jobmagic.ai/jobs/operations-supervisor-wing-assistant-s9m43c ## Requirements - Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams. - Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles. - Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base. - Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback. - Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones. - Availability to participate in in-person meetings with the core team 2-3 times a week. - Analytical mindset with a proactive approach to addressing challenges and improving team processes. ## Description **Team Success Supervisor** Are you driven by the opportunity to inspire teams and deliver exceptional client experiences? Wing Assistant is seeking a Hybrid Team Success Supervisor to elevate our Virtual Assistant's performance and ensure top-notch service across industries! **About the Role:** As our Team Success Supervisor, you’ll play a vital role in leading, coaching, and managing our Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric environment. ### Roles and Responsibilities: - Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed. - Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth. - Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery. - Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required. - Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met. - Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency. - Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team. ### Qualifications: - Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams. - Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles. - Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base. - Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback. - Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones. - Availability to participate in in-person meetings with the core team 2-3 times a week. - Analytical mindset with a proactive approach to addressing challenges and improving team processes. ### Environment & technology needed for the job: - Fast reliable Internet connection & reliable electricity - Professional microphone headset or functional computer microphone equivalent - Fast, responsive computer - Clean & professional background/audio environment for video calls with customers ### Benefits - People-focused company with a culture centered on community and personal growth - Ability to network with executives at one of the fastest-growing companies in the US - Opportunity to obtain knowledge about many industries simultaneously - Hybrid work-friendly - Avenues for rapid promotion & salary increases as the company scales - Be a part of an early growing customer success team at an early stage, high-growth company - Competitive compensation At Wing Assistant, we believe in empowering our team to reach their full potential. If you’re ready to inspire, lead, and make a lasting impact, we’d love to meet you!