# Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid) at Clara Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid) at Clara in Sao Paulo / SP / Brazil. Hybrid. Posted September 24, 2026. - Company: Clara - Location: Sao Paulo / SP / Brazil - Workplace: Hybrid - Experience: 2+ years - Posted: 2026-09-24 - Apply: https://job-boards.greenhouse.io/clara/jobs/5248052007 - Source: https://jobmagic.ai/jobs/operations-backoffice-analyst-analista-de-operacoes-backoffice-sao-paulo-sp-hybr-z2fdng ## Requirements - 2 to 3 years of market experience in process analysis, operations, or backoffice roles. - Complete bachelor degree (we don't require a specific degree — analytical ability is what matters). - Strong analytical and problem-solving skills, with demonstrable critical reasoning behind the solutions you propose. - Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems. - Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying). - A problem-solving orientation, connecting different areas and processes. ## Description **Clara is the leading platform in Latin America for companies to execute and manage every payment operation.** More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. ### What you'll do We're looking for an Operations/Backoffice Analyst to sit at the intersection of operational execution, process understanding, and automation. You'll work hands-on with day-to-day manual processes (such as logistics, card deliveries, and chargebacks) and use data and AI to simplify and automate these workflows over time. - Execute and follow up on the team's operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time. - Map existing manual processes to identify opportunities for automation and continuous improvement. - Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency. - Analyze operational data to propose improvements and support evidence-based decisions. - Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end. - Document processes and keep records organized in tools like Notion. ### Who you are *We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.* ### Must haves - 2 to 3 years of market experience in process analysis, operations, or backoffice roles. - Complete bachelor degree (we don't require a specific degree — analytical ability is what matters). - Strong analytical and problem-solving skills, with demonstrable critical reasoning behind the solutions you propose. - Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems. - Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying). - A problem-solving orientation, connecting different areas and processes. ### Nice to haves - Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field. - Prior experience with Mastercard systems. - Familiarity with tools such as Google Suite/ Workspace (Google Cloud, Gemini), Notion for project management and documentation, automation via N8N or Google Apps Script, etc. - Prior experience in fintech, payments, or financial services companies. - A good sense of humor. **Where we work** This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks. ### Why Clara - **A high talent-density team** driven to make an impact in Latin America — low ego, high ownership. - Competitive salary and stock options (ESOP) from day one. - An annual learning budget and accelerated development paths. - English is our working language, with Spanish and Portuguese every day. ### How we work - **Clarity** — Open and direct communication: we say what we mean and give context where it matters. - **Simplicity** — If it can be simpler, it should be. - **Ownership** — We own everything we do, end to end. When something needs to happen, we don't wait. - **Pride** — We hold ourselves to a high standard, and it shows in what we deliver. - **ABC (Always Be Changing)** — We adapt fast, embrace change, and keep learning. - **Inclusivity** — Diverse ideas, stories and perspectives build a better Clara. If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.