# Operations Associate at Claim Health Operations Associate at Claim Health in New York City. On-site, full-time, paying $70k–$100k. Posted December 30, 2025. - Company: Claim Health - Location: New York City - Workplace: On-site - Job type: Full-time - Pay: $70k–$100k - Experience: 1+ year - Posted: 2025-12-30 - Apply: https://jobs.ashbyhq.com/claim-health/bb76582b-fe73-48d5-8897-a863bfd88013/application - Source: https://jobmagic.ai/jobs/operations-associate-claim-health-gmbzw1 ## Requirements - 1–3 years of experience in:Management consulting, operations, or strategy roles, or - Product operations / operations roles at an early-stage startup ## Description ### **Operations AssociateLocation:** NYC (In-Person) **Compensation:** Competitive salary + meaningful equity **Stage:** YC-backed, early-stage ### **About Claim HealthClaim Health is the AI Revenue Platform for Post-Acute Care.** With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations. We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters. ### **About the Role** We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers. You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows. ### **What You’ll DoBuild & Scale Operational Processes** - Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support - Document and standardize processes through SOPs, playbooks, and internal tooling - Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability **Metrics & Operational Insight** - Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution) - Build dashboards and lightweight analyses to inform product and operational decisions - Use data to identify trends, surface risks, and prioritize improvements **Customer-Facing & Implementation Work** - Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health - Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues - Gather customer feedback and translate it into actionable operational or product enhancements **Cross-Functional Execution** - Support customer implementations from kickoff through go-live and steady state - Partner closely with product and engineering to operationalize new features and workflows - Serve as the connective tissue between customers and internal teams to ensure smooth execution ### **What We’re Looking For** - 1–3 years of experience in: - Management consulting, operations, or strategy roles, **or** - Product operations / operations roles at an early-stage startup - Strong process-building instincts—you enjoy creating structure where none exists - Analytical mindset with comfort defining and managing key metrics - Experience working directly with customers and owning outcomes end-to-end - Clear, concise written and verbal communication skills - Ability to thrive in fast-paced, ambiguous environments - High ownership mentality and bias toward action ### **Nice to Have** - Experience with healthcare operations, claims, billing, or revenue cycle workflows - Experience supporting SaaS onboarding or implementations - Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards - Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree - Experience working closely with product and engineering teams ### **Why Join Claim Health** - **Real impact:** Your work affects mission-critical operations and financial outcomes - **Ownership:** Meaningful equity and influence over the platform’s direction - **Hard problems:** Complex systems, real constraints, no toy use cases - **Speed:** Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible. - **Culture:** Low ego, high standards, deep respect for craft - **Fun** One of the most important things we screen for is can you laugh with us.