# Mid Support Engineer at Encora

Mid Support Engineer at Encora in Costa Rica. Remote. Posted October 21, 2026.

- Company: Encora
- Location: Costa Rica
- Workplace: Remote
- Experience: 3+ years
- Posted: 2026-10-21
- Apply: https://job-boards.greenhouse.io/encora10/jobs/5271914007
- Source: https://jobmagic.ai/jobs/mid-support-engineer-encora-kjezk9

## Requirements

- 3–8 years of relevant experience in Production Support or related technical support environments.
- Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.
- Experience working with Linux-based infrastructure and cloud services.
- Strong monitoring and debugging skills for server and application logs.
- Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.
- Experience creating and optimizing monitoring alerts and dashboards.
- Experience with GitHub for code debugging and Jenkins for deployments.
- Experience setting up tools and required infrastructure.
- Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

## Description

**Job Title:** Mid Support Engineer
**Key Skills:** Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD
**Experience:** 3–8 YOE
**Location:** Costa Rica
**Mode:** Remote

We at Coforge are hiring **Mid Support Engineer (#15124-5-1) **with the following skill set.

**Key Responsibilities**

- Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.

- Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.

- Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.

- Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

**Required Skills & Qualifications**

- 3–8 years of relevant experience in Production Support or related technical support environments.

- Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.

- Experience working with Linux-based infrastructure and cloud services.

- Strong monitoring and debugging skills for server and application logs.

- Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.

- Experience creating and optimizing monitoring alerts and dashboards.

- Experience with GitHub for code debugging and Jenkins for deployments.

- Experience setting up tools and required infrastructure.

- Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

**Preferred Skills:**

- Experience supporting business-critical applications in 24/7 production environments.

- Strong troubleshooting and incident-resolution capabilities.

- Familiarity with Data Management & Analytics environments.

- Experience supporting applications with strict SLA and availability requirements.

**Posted On:** 21-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.