# Medical Secretary at Akido Medical Secretary at Akido in Rhode Island. Posted September 16, 2026. - Company: Akido - Location: Rhode Island - Experience: 2+ years - Posted: 2026-09-16 - Apply: https://job-boards.greenhouse.io/akidolabs/jobs/4713970006 - Source: https://jobmagic.ai/jobs/medical-secretary-akido-zzrtr2 ## Requirements - Minimum of 2+ years of experience as a Medical Secretary in Primary Care. ## Description Akido builds AI-powered doctors**.** Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. **The Opportunity ** The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.  **What you’ll do Front Office Operations: ** - Greet patients and visitors in a professional and welcoming manner  - Check in patients, verify demographics and insurance information in Epic EHR  - Collect co-payments and process patient payments using point-of-sale systems  - Schedule, reschedule, and confirm patient appointments across multiple providers and locations  - Manage provider calendars and optimize appointment scheduling  - Respond to patient inquiries via phone, email, and patient portal messages  - Register new patients and update existing patient information  **Medical Records and Documentation: ** - Maintain accurate and confidential patient medical records in Epic EHR  - Scan, file, and organize medical documents and correspondence  - Processing medical records requests and release of information forms  - Ensure compliance with HIPAA regulations and patient privacy standards  - Track and follow up on missing or incomplete documentation  - Prepare charts and documentation for provider review  - Coordinate medical record transfers between facilities and external providers  **Administrative Support: ** - Transcribe provider notes and communications as needed  - Process prescription refill requests and route to appropriate clinical staff  - Coordinate referrals to specialists and obtain prior authorizations  - Verify insurance eligibility and benefits  - Prepare and submit insurance claims and support documentation  - Handle incoming and outgoing mail and faxes  - Coordinate patient follow-up appointments and recall systems  **Communication and Coordination: ** - Serve as liaison between patients, providers, clinical staff, and external contacts  - Communicate test results to patients by provider instructions  - Coordinate with other RIPC Medical Group locations for patient care continuity  - Facilitate communication with pharmacies, laboratories, and imaging centers  **Quality and Compliance: ** - Maintain patient confidentiality and adhere to HIPAA regulations  - Follow office policies, procedures, and clinical protocols  - Participate in quality improvement and compliance initiatives  - Support ACO quality metrics documentation and reporting  - Ensure accurate and timely completion of administrative tasks  - - Always maintain professional appearance and demeanor  **Who you are Requirements and Qualifications: ** - Minimum of 2+ years of experience as a Medical Secretary in Primary Care.   - High school diploma required.  - Self-starter & willingness to learn.   - Strong communication, organizational, and planning skills.  - Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).   - Ability to collaborate with team members on assigned tasks.   - Familiarity with medical terminology and ability to calculate and collect cash transactions.  - - Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.  **Benefits ** - Medical, dental, & vision coverage - Life insurance - Company paid basic life insurance & voluntary supplemental policies - Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible - Voluntary accident insurance - 401k eligibility at 1-year of employment, immediate vesting of company match once eligible - Paid time off - Paid holidays - Work life balance of primary care office setting   **Physical Demands:** - Prolonged periods of sitting at a desk and using a computer.    - Able to sit/stand/walk for long periods of time.    - Must be able to lift 15 pounds at times.      Salary range$37,440—$45,760 USDAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.