# Live Operation (Moderator) - Specialist (Freelancer) at aCommerce

Live Operation (Moderator) - Specialist (Freelancer) at aCommerce in Bangkok, Thailand. Posted June 14, 2024.

- Company: aCommerce
- Location: Bangkok, Thailand
- Posted: 2024-06-14
- Apply: https://job-boards.greenhouse.io/acommerce/jobs/6042387
- Source: https://jobmagic.ai/jobs/live-operation-moderator-specialist-freelancer-acommerce-97ycda

## Requirements

- Excellent attention to detail and ability to identify and address potential problems proactively.
- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
- Effective communication and collaboration skills to work seamlessly within a team.
- Ability to stay calm under pressure and make quick decisions in fast-paced situations.
- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
- Graduating from relevant fields of study would be preferred.

## Description

**Responsibilities:**

- **Technical Expertise:**

- Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.

- Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.

- Maintain a strong understanding of streaming protocols and best practices across various platforms.

- **Content Moderation:**

- Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.

- Manage comments promptly to maintain a positive and inclusive environment for viewers.

- Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

- **Stream Support:**

- Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.

- Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.

- Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

- **Teamwork and Communication:**

- Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.

- Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.

- Maintain a positive and professional demeanor within the team environment.

**Qualifications:**

- Excellent attention to detail and ability to identify and address potential problems proactively.

- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.

- Effective communication and collaboration skills to work seamlessly within a team.

- Ability to stay calm under pressure and make quick decisions in fast-paced situations.

- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.

- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).

- Graduating from relevant fields of study would be preferred.