# Level 3 MSP Engineer at DistantJob

Level 3 MSP Engineer at DistantJob in Remote. Remote, full-time. Posted July 3, 2025.

- Company: DistantJob
- Location: Remote
- Workplace: Remote
- Job type: Full-time
- Posted: 2025-07-03
- Apply: https://job-boards.greenhouse.io/distantjob/jobs/8063174002
- Source: https://jobmagic.ai/jobs/level-3-msp-engineer-distantjob-mcgetr

## Requirements

- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies

## Description

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

**What will your responsibilities be?**

- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions

- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations

- Resolve escalated technical issues with systematic troubleshooting approaches

- Create comprehensive documentation and communicate effectively with clients at all technical levels

- Participate in project planning, scope management, and timeline development

**What skills will you need?**

- MSP Background

Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation

 

- Microsoft 365 Core Expertise

SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices

 

- Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction

**Preferred Additional Skills**

- Security services: vulnerability scanning, DLP, zero trust principles

- Virtualization: Azure Virtual Desktop, Docker, VMs

- SASE and SIEM/SOAR concepts

**Professional Attributes**

- Continuous learner: Actively engaged in training, certifications, or professional communities

- Adaptable: Flexible approach to changing requirements while maintaining quality

- Results-focused: Prioritizes client outcomes over technology deployment

- Detail-oriented: Systematic documentation and delivery processes

**Work Requirements**

- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)

- Flexibility: Responsive during client emergencies

**What We Offer**

- Tight-knit team of experienced technical professionals

- Exposure to diverse technologies and industries

- Long-term growth potential with performance-based advancement

- Opportunity to make meaningful improvements to client environments

if this sounds right for you, use the form below to apply!