# Lead - Account Manager at Mitsogo Inc

Lead - Account Manager at Mitsogo Inc in Manila. On-site, full-time. Posted June 4, 2026.

- Company: Mitsogo Inc
- Location: Manila
- Workplace: On-site
- Job type: Full-time
- Experience: 6+ years
- Posted: 2026-06-04
- Apply: https://job-boards.greenhouse.io/mitsogoinc/jobs/5157505008
- Source: https://jobmagic.ai/jobs/lead-account-manager-mitsogo-inc-7vqaeq

## Requirements

- 6+ years in Customer Success/Account Management, with at least 2 years in a direct people management role within SaaS or Cybersecurity.
- Proven record of managing and retaining high-value enterprise accounts.
- Experience building or improving internal workflows, CS playbooks, and health-scoring models.
- Ability to translate raw data into actionable retention and expansion strategies.
- Exceptional English proficiency, with the ability to influence both C-suite executives and internal technical teams.
- Bachelor’s degree in business, Information Technology, or a related field.

## Description

### About Hexnode

Hexnode is a **global leader in Unified Endpoint Management (UEM), trusted** by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

**The role**

We are seeking a **Customer Success Lead** to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets.

**Note:** This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

### Responsibilities

**Team Leadership & Coaching**

- Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise.

- Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor."

**Process Optimization & Strategy**

- Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience.

- Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey.

- Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Customer Success team is a key driver of Hexnode’ s growth.

**Strategic Account Oversight**

- Serve as the senior point of contact for critical enterprise accounts, stepping in to resolve complex technical or relationship hurdles.

- Oversee the team’s book of business, using data-driven health scores to forecast renewals and identify high-value expansion opportunities within global subsidiaries.

**Cross-Functional Advocacy**

- Consolidate feedback from the Manila team to provide Engineering and Product teams with high-level insights that shape the Hexnode roadmap.

- Work closely with Sales, Support, and Talent Acquisition to ensure seamless team integration and a unified approach to market penetration.

**Required Skills & Qualifications**

- 6+ years in Customer Success/Account Management, with at least 2 years in a direct people management role within SaaS or Cybersecurity.

- Proven record of managing and retaining high-value enterprise accounts.

- Experience building or improving internal workflows, CS playbooks, and health-scoring models.

- Ability to translate raw data into actionable retention and expansion strategies.

- Exceptional English proficiency, with the ability to influence both C-suite executives and internal technical teams.

- Bachelor’s degree in business, Information Technology, or a related field.

 

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.