# L2 Application Support Engineer at Encora

L2 Application Support Engineer at Encora in Brazil. Posted February 20, 2026.

- Company: Encora
- Location: Brazil
- Posted: 2026-02-20
- Apply: https://job-boards.greenhouse.io/encora10/jobs/5058437007
- Source: https://jobmagic.ai/jobs/l2-application-support-engineer-encora-2a597c

## Requirements

- Computer Science concept of Data Structures in practical use cases.
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
- Good unix trouble shooting skills.
- Good understanding of ETL / batch processes and capacity management.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.
- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
- One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
- One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.

## Description

 

**Job Title: **L2 Application Support Engineer

**Key Skills:** Java, C, ETL, Shell script.

**Location:** São Paulo

**Mode:** In-person

We at **Coforge** are hiring **L2 Application Support Engineer** with the following skill set.

**Key Responsibilities**

- Work actively with team members to analyze and resolve application issues.

- Identify defects, discrepancies, and trends by ways of code debugging or log analysis.

- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.

- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.

- Automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

- Identify alerts/processes that can be automated.

- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.

- Actively participate in Change management process with view to manage risk in production environment.

- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.

- Develop reports that provide trending statistics to track and manage application health and support service performance.

- Willing to learn and troubleshoot/support proprietary technologies not available through market place.

 

**Required Skills & Qualifications**

- Computer Science concept of Data Structures in practical use cases.

- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.

- Good unix trouble shooting skills.

- Good understanding of ETL / batch processes and capacity management.

- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.

- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.

- One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.

- One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.

 

**Preferred Skills:**

- Experience in the Financial Service Industry.

- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud.

- Degree in Computer Science.

**Posted On: **22-07-2026

**At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.**