# Key Account Manager — Loblaw & Shoppers Drug Mart at Genuine Health

Key Account Manager — Loblaw & Shoppers Drug Mart at Genuine Health in Toronto. Hybrid, full-time. Posted October 9, 2026.

- Company: Genuine Health
- Location: Toronto
- Workplace: Hybrid
- Job type: Full-time
- Experience: 5+ years
- Posted: 2026-10-09
- Apply: https://jobs.lever.co/genuine-health/1552f2a4-b399-4ecd-9a84-1678624107fa/apply
- Source: https://jobmagic.ai/jobs/key-account-manager-loblaw-shoppers-drug-mart-genuine-health-wyyy1n

## Requirements

- 5+ years CPG/retail account management experience.
- Experience managing major Canadian retailers; Loblaw/SDM experience strongly preferred.
- Strong commercial, analytical and negotiation skills.
- Experience managing customer P&Ls, trade investment and promotional programs.
- Ability to build senior customer relationships and influence cross-functionally.
- Strategic thinker who is equally strong at execution.
- Highly accountable, proactive and results oriented.

## Description

Own the commercial relationship and growth strategy for **Loblaw Companies Limited and Shoppers Drug Mart**, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and execution.

### Key Responsibilities:

- Own the **Loblaw and SDM customer business plans and annual JBP**.

- Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain.

- Deliver **sales, gross profit and distribution targets**.

- Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity.

- Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI.

- Identify new listing, distribution and category growth opportunities.

- Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions.

- Lead customer presentations, negotiations, and business reviews.

- Partner with Marketing on customer-specific brand and activation plans.

- Provide commercial assumptions and customer inputs to **Demand Planning/Operations** and proactively flag supply or inventory risks.

- Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments.

- Own resolution of customer issues and ensure timely follow-through internally.

### Key KPIs:

- Net sales vs. target

- Gross profit / margin

- Distribution and velocity

- New listings / incremental doors

- Trade spend and promotional ROI

- Forecast/input accuracy

- Customer relationship and JBP delivery

- Service level / issue resolution

### What We’re Looking For:

- 5+ years CPG/retail account management experience.

- Experience managing major Canadian retailers; **Loblaw/SDM experience strongly preferred**.

- Strong commercial, analytical and negotiation skills.

- Experience managing customer P&Ls, trade investment and promotional programs.

- Ability to build senior customer relationships and influence cross-functionally.

- Strategic thinker who is equally strong at execution.

- Highly accountable, proactive and results oriented.