# Key Account Manager - India at Plotline Key Account Manager - India at Plotline in Bengaluru Office. Full-time. Posted June 24, 2025. - Company: Plotline - Location: Bengaluru Office - Job type: Full-time - Experience: 4+ years - Posted: 2025-06-24 - Apply: https://jobs.ashbyhq.com/plotlineso/de395afa-1237-47cf-87c6-d0c12181a2cf/application - Source: https://jobmagic.ai/jobs/key-account-manager-india-plotline-rbtn8g ## Requirements - 4+ years of strategic account management or enterprise sales experience in India - Proven track record managing $1M+ account portfolios with consistent expansion results - Experience selling to C-level executives and navigating complex enterprise decision-making - Background in AI/SaaS/technology platforms with technical implementation components ## Description Key Account Manager - IndiaJoin our AI platform as a Key Account Manager focused on expanding our most strategic enterprise relationships in India. You'll be responsible for managing $1.5M+ in ARR while driving aggressive growth within our highest-value accounts through deep relationship building and strategic expansion initiatives. ### About Plotline Proven track record as an enterprise-grade app personalisation platform serving apps like Dream11, Zepto, Upstox globally. Our India market represents a cornerstone of our international growth strategy, with established enterprise customers ready for deeper platform adoption and multi-department expansion. ### About This Role As our KAM for India, you'll own the growth trajectory of our most strategic enterprise accounts. You'll function as a trusted advisor to C-level executives while orchestrating complex, multi-stakeholder expansion initiatives that unlock new use cases, departments, and revenue streams within existing customer organizations. ### Key Challenges You'll Solve **Enterprise Expansion** - Drive 150%+ net revenue retention by identifying and executing on white-space opportunities within strategic accounts **Executive Relationship Management** - Build and maintain C-suite relationships that position our platform as mission-critical infrastructure **Multi-Department Penetration** - Navigate complex organizational structures to expand platform adoption across business units, geographies, and use cases **Strategic Partnership Development** - Transform transactional vendor relationships into strategic technology partnerships with shared roadmaps ### Outcomes Expected **Q1 Objectives:** Identify $400K+ in qualified expansion pipeline and close $150K+ in new ARR from existing accounts **Q2 Objectives:** Deliver $300K+ in expansion revenue while securing 2+ multi-year enterprise commitments **Year 1 Objectives:** Achieve $2.2M+ total ARR ($1.5M base + $700K+ expansion) and establish 5+ accounts as strategic partnership references ### Responsibilities ### Strategic Account Growth - Own expansion strategy and execution for strategic enterprise accounts - Develop comprehensive account plans with monthly growth roadmaps - Identify white-space opportunities across departments, subsidiaries, and use cases - Lead complex, multi-quarter expansion sales cycles - Negotiate enterprise-level contracts and multi-year strategic agreements ### Executive Relationship Building - Serve as primary strategic contact for C-level executives and senior leadership - Conduct quarterly business reviews and strategic planning sessions - Present platform ROI analysis and business case studies to board-level stakeholders - Build executive sponsorship for platform expansion initiatives - Manage escalations and strategic account issues with senior leadership involvement ### Cross-Functional Orchestration - Collaborate with product teams on custom feature development and roadmap prioritization - Partner with implementation teams on complex, multi-phase rollouts - Work with customer success on adoption strategies and change management - Coordinate with marketing on case study development and industry speaking opportunities - Lead cross-functional account teams for strategic initiatives ### Market Intelligence & Strategy - Provide strategic account insights to inform product and go-to-market strategy - Monitor competitive landscape and positioning within strategic accounts - Identify industry trends and expansion opportunities in the Indian enterprise market - Develop vertical-specific expansion playbooks and messaging - Represent company at industry events and customer advisory boards ### Requirements ### Professional Experience - 4+ years of strategic account management or enterprise sales experience in India - Proven track record managing $1M+ account portfolios with consistent expansion results - Experience selling to C-level executives and navigating complex enterprise decision-making - Background in AI/SaaS/technology platforms with technical implementation components ### Core Competencies Strategic Growth Driver - Demonstrated ability to grow existing accounts by 2x+ annually - Track record of identifying and closing $100K+ expansion opportunities - Experience with complex, multi-stakeholder enterprise sales cycles - Proven success with consultative selling and business value articulation Executive Relationship Master - Exceptional executive presence and C-suite communication skills - Ability to build trust and credibility with senior business leaders - Experience managing relationships across multiple business units and geographies - Strong presentation and business case development capabilities Indian Market Expert - Deep understanding of Indian enterprise culture and business practices - Established network within Indian technology and business communities - Experience navigating complex organizational hierarchies and decision-making processes - Cultural fluency and ability to build relationships across diverse stakeholder groups Strategic Partnership Builder - Ability to think beyond transactional relationships to strategic partnerships - Experience with joint business planning and shared success metrics - Skills in contract negotiation and multi-year agreement structuring - Track record of turning customers into advocates and references ### Success Metrics ### Revenue Performance - **Net Revenue Retention:** 150%+ across account portfolio - **Expansion ARR:** $700K+ in new revenue from existing accounts - **Deal Size Growth:** 40%+ increase in average account value - **Pipeline Quality:** 3x coverage ratio for expansion targets ### Relationship Depth - **Executive Relationships:** Direct relationships with 15+ C-level stakeholders - **Multi-Threading:** 4+ champion relationships per strategic account - **Business Reviews:** Quarterly strategic sessions with 100% of accounts - **Reference Customers:** 80%+ of accounts willing to serve as references ### Strategic Impact - **Product Influence:** 3+ product features developed based on account feedback - **Market Intelligence:** Monthly strategic insights reports to leadership - **Competitive Wins:** 90%+ win rate in competitive expansion scenarios Ready to drive transformational growth? If you're passionate about building strategic relationships that unlock exponential business value while positioning cutting-edge technology as competitive advantage, we'd love to hear from you. This role offers the opportunity to directly shape the growth trajectory of our highest-value customer relationships while working with enterprise leaders who are transforming their industries through app personalization.