# IT Technician I (Remote) at Intelligent Technical Solutions

IT Technician I (Remote) at Intelligent Technical Solutions in International. Remote, full-time. Posted February 7, 2025.

- Company: Intelligent Technical Solutions
- Location: International
- Workplace: Remote
- Job type: Full-time
- Posted: 2025-02-07
- Apply: https://job-boards.greenhouse.io/its/jobs/6354503003
- Source: https://jobmagic.ai/jobs/it-technician-i-remote-intelligent-technical-solutions-h5kdtr

## Requirements

- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.

## Description

**Job Description**

Join Intelligent Technical Solutions, a dynamic and growing company, as our **Technician I**. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

**Job Responsibilities**

- This role is expected to be able to resolve the following technical issues with little or no assistance:

- Workstation operating system issues of any kind.

- Printer issues of any kind.

- Standard business application (Office, etc.) issues of any kind.

- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

- Basic networking troubleshooting related to desktop connectivity.

- Answer incoming Quick Fix calls from clients.

- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

**Job Qualifications**

- Experience with Windows and Mac OS troubleshooting.

- Prior experience in Helpdesk support or a similar role.

- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.

- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

- Experience with Managed Service Providers (MSPs) is highly desirable.

**Job KPIs**

- **First-touch closed**: Each ticket that is completed with only one-time entry contributes to this number

- **Utilization**: The percentage of time that you are on the clock and billing time to client tickets

- **CSAT**: Scores filled out by clients using the rating system in tickets

### **Job Requirements:**

- A home office set up that meets the following:

- Computer: A working computer with a minimum of 8GB RAM and one of the following:

- Windows 11 with an Intel i5 or i7 (8th generation or newer), or

- AMD Ryzen 5 or 7 (2000 series or newer), or

- macOS 12 or newer.

- Internet: Stable internet connection with at least 25 Mbps download and upload speeds.

- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.

- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.

- Webcam: An HD webcam for video calls.

- 2nd Monitor 

- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

- A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 

- Excellent command of the English language both spoken and written 

- Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)

- Able to pass our online behavior and cognitive assessments. 

- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

- Able to provide NBI Clearance (for PH applicants).

**Compensation:**

Pay rates start at **$4.59/hr up to $6.89/hr** and vary by experience and location.

**Benefits:**

- Comprehensive Health Plans / HMO (Employee & Dependent/s)

- Life Insurance

- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)

- Paid Time Off (starts at 15 days per year)

- Maternity/Paternity Leave

- Paid US Holiday

- Night Shift Bonus

- Salary Advancement/Loan

- Health & Wellness Program

- Company-paid training and certification