# IT Support Lead at Lendable IT Support Lead at Lendable in London. Hybrid, full-time. Posted September 15, 2026. - Company: Lendable - Location: London - Workplace: Hybrid - Job type: Full-time - Experience: 5+ years - Posted: 2026-09-15 - Apply: https://jobs.ashbyhq.com/lendable/12915392-aec4-4aa2-9118-d01ef7938031/application - Source: https://jobmagic.ai/jobs/it-support-lead-lendable-9vqq6d ## Requirements - Minimum of 5+ years in IT Support/IT Systems/Service Desk environments - Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji - Experience in leading teams - Proven coaching abilities, with a track record of supporting high-performing, inclusive teams - Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations - Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals - Strong communication and stakeholder management skills - Understanding of security protocols and strategies for threat mitigation - Willingness to travel to office locations in Kent and London as needed ## Description ### About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s most exciting unicorns with a team of over 800 people - Among the** fastest-growing tech** companies in the UK - Profitable since **2017** - Backed by top investors including **Balderton Capital **and** Goldman Sachs** - **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch:** loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** ### Join us if you want to - **Take ownership: **you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 - **Work in small teams of exceptional people:** Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions - **Build the best technology in-house**: we use new data sources, machine learning and AI to make machines do the heavy lifting **About the role ** A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment. You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture. You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role. **What you'll be doing** - Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance - Set strategic direction for IT, aligning team objectives to business needs and company growth goals - Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction - Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment - Develop and implement IT standards, knowledge base articles, and training resources - Drive continuous improvement of IT workflows, through automation and process optimisation - Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations - Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection - Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics - Support office and remote working technology needs and encourage a culture of innovation and accountability **What we’re looking for** - Minimum of 5+ years in IT Support/IT Systems/Service Desk environments - Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji - Experience in leading teams - Proven coaching abilities, with a track record of supporting high-performing, inclusive teams - Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations - Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals - Strong communication and stakeholder management skills - Understanding of security protocols and strategies for threat mitigation - Willingness to travel to office locations in Kent and London as needed **Nice to haves** - Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement - Knowledge of cloud platforms such as AWS and Google Cloud - Direct experience scaling IT functions in high-growth tech environments - Industry experience in fintech or financial services is a plus - Experience with network management and troubleshooting **Interview process** - A quick phone call with one of the team - Technical Interview - Team Interview - Meet the team you’ll work with daily - Culture Interview - Meet a member of the senior tech leadership. ### Life at Lendable - **Winning team: **the opportunity to scale up one of the world’s most successful fintech companies - **Flexible working: **flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - **Socials & connection: **opportunities and events to come together, socialise, and get to know each other beyond the office walls - **Health coverage:** support for your physical and mental wellbeing, including private health cover - **Retirement & savings:** long-term financial wellbeing through retirement savings plans - **Employee referral programme:** earn a competitive bonus when you refer successful new team members - **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations ***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.* Check out our blog!