# In-Bound Call Center Representative at IronMountain Solutions

In-Bound Call Center Representative at IronMountain Solutions in Hampton, VA. Remote, full-time. Posted January 7, 2026.

- Company: IronMountain Solutions
- Location: Hampton, VA
- Workplace: Remote
- Job type: Full-time
- Experience: 3+ years
- Posted: 2026-01-07
- Apply: https://job-boards.greenhouse.io/ironmountainsolutions/jobs/5017147007
- Source: https://jobmagic.ai/jobs/in-bound-call-center-representative-ironmountain-solutions-fb8exj

## Requirements

- 3+ years of experience in a call center
- Associate’s degree preferred
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

## Description

**Inbound Call Center Representative**

Work Location:  **Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. **

Schedule:           Full Time

Relocation:          N/A

IronMountain Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

**Job Responsibilities:** 

- Answer and manage incoming calls and online tips from the public

- Gather, clarify, and document information related to alleged criminal or suspicious activity

- Review and assess tips to determine relevance and appropriate action

- Conduct basic research using government, law enforcement, and open-source systems

- Accurately document calls, tips, and findings in government systems

- Prepare and route reports to the appropriate field offices or agencies

- Escalate urgent or actionable information to designated personnel as needed

- Follow established procedures, policies, and data privacy requirements

- Provide professional, courteous customer service

**Education and Experience Requirements:**

- 3+ years of experience in a call center 

- Associate’s degree preferred

- Experience resolving complex stakeholder or customer issues

- Proven ability to manage multiple tasks in a high-volume environment

- Strong multitasking skills, including simultaneous data entry, research, and communication

- Comfortable working with diverse stakeholders across varying professional backgrounds

- Strong analytical, research, and problem-solving skills

- Ability to work independently with minimal supervision

- Excellent verbal and written communication skills

- Active listening skills and sound judgment in complex situations

- Experience supporting or training new customer service representatives

- Ability to generate ad-hoc reports using internal systems

- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office