# Head, Last Mile at Ninja Van

Head, Last Mile at Ninja Van in Shah Alam, Selangor, Malaysia. On-site, full-time, paying $12k–$18k. Posted January 26, 2026.

- Company: Ninja Van
- Location: Shah Alam, Selangor, Malaysia
- Workplace: On-site
- Job type: Full-time
- Pay: $12k–$18k
- Experience: 5+ years
- Posted: 2026-01-26
- Apply: https://jobs.lever.co/ninjavan/fed0d647-bdf1-46c6-bcc8-d0d8820bbdb8/apply
- Source: https://jobmagic.ai/jobs/head-last-mile-ninja-van-gbqmaa

## Requirements

- At least Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.
- MBA or professional certifications (CSCP, CLTD) will be an advantage
- 5–7 years of experience in logistics, last-mile delivery, or supply chain operations.
- Minimum 4–5 years in a senior leadership role managing large-scale in-house last-mile operations.
- Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.
- Strong leadership and team management capabilities.
- Deep understanding of last-mile KPIs, routing, fleet management, and cost structures.
- Highly analytical with strong problem-solving and decision-making skills.
- Able to perform in fast-paced, high-volume operational environments.
- Excellent communication and cross-functional collaboration skills

## Description

This role will be leading and manging the last mile operations team to consistently achieve daily, weekly & monthly operational goals. Also, act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions.

### Key Responsibilities

- Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.

- Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.

- Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.

- Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.

- Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.

### Key Result Area: Last Mile Strategy & Planning

- Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity

- Outcome/Deliverable : Clear last-mile roadmap; scalable and efficient delivery network

### Key Result Area: Operational Performance

- Oversee daily delivery operations, dispatch, routing, and returns management

- Outcome/Deliverable : Oversee daily delivery operations, dispatch, routing, and returns management

### Key Result Area : Cost & Budget Control

- Manage operational budgets; monitor cost per delivery; identify efficiency improvements

- Outcome/Deliverable : Optimised cost per parcel and controlled operational spending

### Key Result Area : Risk & Peak Management

- Plan for peak periods, disruptions, and operational risks

- Outcome/Deliverable : Business continuity and stable service during high-demand periods

### Key Result Area : People Leadership

- Oversee workforce planning, performance management & upskill of the team

- Outcome/Deliverable : Skilled, productive, and engaged operations workforce

### Key Result Area : Customer Experience

- Manage delivery communications, issue resolution, and service recovery

- Outcome/Deliverable : Improved customer satisfaction and reduced delivery complaints

### Requirements

- At least Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.

- MBA or professional certifications (CSCP, CLTD) will be an advantage

- **5–7 years** of experience in logistics, last-mile delivery, or supply chain operations.

- Minimum **4–5 years in a senior leadership role** managing large-scale in-house last-mile operations.

- Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.

- Strong leadership and team management capabilities.

- Deep understanding of last-mile KPIs, routing, fleet management, and cost structures.

- Highly analytical with strong problem-solving and decision-making skills.

- Able to perform in fast-paced, high-volume operational environments.

- Excellent communication and cross-functional collaboration skills