# French-Speaking Customer Experience Specialist at The Flex

French-Speaking Customer Experience Specialist at The Flex in Casablanca and 10 more. Remote, full-time. Posted November 4, 2026.

- Company: The Flex
- Location: Casablanca and 10 more
- Workplace: Remote
- Job type: Full-time
- Posted: 2026-11-04
- Apply: https://jobs.ashbyhq.com/the-flex/eba5f8a3-507e-4750-8a4b-ed4f6206716f/application
- Source: https://jobmagic.ai/jobs/french-speaking-customer-experience-specialist-the-flex-fftrde

## Requirements

- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy: comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail

## Description

### **About The Flex**

At **The Flex**, we’re on a mission to revolutionize how the world rents.
We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless.
Powered by our proprietary **Property Management System (PMS)**, The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of **A-Players**, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

### **Position Summary**

As a **French-Speaking Customer Experience Specialist**, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.

### **Key ResponsibilitiesCustomer Support**: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
**Booking Assistance**: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
**Problem Solving**: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
**Knowledge Management**: Accurately document interactions, feedback, and resolutions to help improve service quality.
**Cross-Team Collaboration**: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
**Upselling & Retention**: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

### **What We’re Looking For**

- Fluency in **French and English** (written and spoken)

- Proven experience in **customer service**, ideally in hospitality, real estate, or tech-enabled platforms

- Excellent communication and interpersonal skills: you listen, understand, and make people feel heard

- Strong organizational abilities and composure under pressure

- Tech-savvy: comfortable using PMS, CRM, and digital support tools

- A problem-solving mindset with empathy, patience, and meticulous attention to detail

### **Why Join The FlexBe part of the revolution** – Help reshape the $4T global rental industry.
**Work with the best** – Join a high-performing, supportive international team.
**Grow fast** – Real career progression opportunities as we expand globally.
**Earn what you deserve** – Competitive compensation plus performance-based incentives.
**Live flexibly** – Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.

**#LI-Remote**