# Fraud & Disputes Specialist at Lendable Fraud & Disputes Specialist at Lendable in London, United Kingdom. Hybrid, full-time. Posted October 21, 2026. - Company: Lendable - Location: London, United Kingdom - Workplace: Hybrid - Job type: Full-time - Posted: 2026-10-21 - Apply: https://jobs.ashbyhq.com/lendable/d5ae94a7-6d06-4ebb-a9ea-aa5c0edd8a49/application - Source: https://jobmagic.ai/jobs/fraud-disputes-specialist-lendable-2bt0sm ## Description ### About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s most exciting unicorns with a team of over 800 people - Among the** fastest-growing tech** companies in the UK - Profitable since **2017** - Backed by top investors including **Balderton Capital **and** Goldman Sachs** - **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch:** loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** ### Join us if you want to - **Take ownership: **you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 - **Work in small teams of exceptional people:** Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions - **Build the best technology in-house**: we use new data sources, machine learning and AI to make machines do the heavy lifting **About the role:** As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products. **Key Responsibilities:** - End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines. - Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment. - Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster. - Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment. **Your Experience & Skills:** - Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks. - Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA. - Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism. - Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment. - Digitally savvy and eager to embrace automation and new technologies. - Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements. - Excellent written and verbal English communication skills. **Your Profile & Approach:** - Customer-Focused: Deeply committed to customer protection and delivering positive outcomes. - Accountable: Takes personal ownership for every case and champions process enhancements. - Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation. - Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture. - Maintains the highest standards of confidentiality, integrity, and compliance. **Interview Process:** 1) A 15 minute Cognitive Assessment 2) A 30 minute call with a member of the Talent team 3) An onsite Interview and assessment with the Fraud & Disputes Manager 4) Interview with the Head of Fraud and Financial Crime ### Life at Lendable - **Winning team: **the opportunity to scale up one of the world’s most successful fintech companies - **Flexible working: **flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - **Socials & connection: **opportunities and events to come together, socialise, and get to know each other beyond the office walls - **Health coverage:** support for your physical and mental wellbeing, including private health cover - **Retirement & savings:** long-term financial wellbeing through retirement savings plans - **Employee referral programme:** earn a competitive bonus when you refer successful new team members - **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations ***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.* Check out our blog!