# Forward Deployed Engineer (Founding Customer Engineer) at Clera

Forward Deployed Engineer (Founding Customer Engineer) at Clera in San Francisco. On-site, full-time, paying $140k–$185k. Posted June 3, 2026.

- Company: Clera
- Location: San Francisco
- Workplace: On-site
- Job type: Full-time
- Pay: $140k–$185k
- Posted: 2026-06-03
- Apply: https://jobs.ashbyhq.com/clera/351ba91b-8da5-48de-9f0f-6fd6dbd392bd/application
- Source: https://jobmagic.ai/jobs/forward-deployed-engineer-founding-customer-engineer-clera-dgq6wx

## Requirements

- 0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)
- Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions
- Hands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)
- Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions
- Ability to work cross-functionally and translate customer needs into concrete product improvements
- Experience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plus

## Description

### About the Role

This is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built.

### What You'll Do

- Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption

- Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows

- Serve as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product team

- Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO

- Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently

- Define and document the customer engineering playbook from scratch

### What We're Looking For

**Required**

- 0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)

- Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions

- Hands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)

- Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions

- Ability to work cross-functionally and translate customer needs into concrete product improvements

- Experience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plus

**Requirements & Eligibility**

- Must be authorized to work in the United States without visa sponsorship

- Must be able to work on-site in San Francisco, CA

### Compensation & Benefits

- **Base salary:** $140,000 – $185,000 USD annually

- Early employee equity opportunity at a funded, early-stage AI startup

### Location

On-site in **San Francisco, CA**. Remote and hybrid arrangements are not available for this role.