# Engineer, Enterprise Service Desk at ABACUS

Engineer, Enterprise Service Desk at ABACUS in Remote in US. Remote. Posted September 29, 2026.

- Company: ABACUS
- Location: Remote in US
- Workplace: Remote
- Experience: 3+ years
- Posted: 2026-09-29
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008654003
- Source: https://jobmagic.ai/jobs/engineer-enterprise-service-desk-abacus-we6gnh

## Requirements

- Bachelor’s degree or equivalent professional experience
- Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration
- VMware certification beneficial, including VCP or VCA
- Networking certifications beneficial
- Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role
- MSP experience strongly preferred

## Description

**Job Summary:**

The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.

This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.

**Responsibilities (including, but not limited to):**

- Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner

- Take ownership of escalated issues through to full resolution

- Manage and support a multi-tenant hosted platform within a team-based environment

- Manage VMware virtualized environments

- Support physical data center infrastructure and associated resources

- Work closely with clients and third parties to resolve escalated issues

- Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months

- Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships

- Provide regular status updates on outstanding tickets and active project work in ServiceNow

- 9:00 AM and 6:00 PM EST, including Monday through Friday

- Flexibility during periods of colleague PTO

- Occasionally perform scheduled maintenance or project work during evenings and weekends

**Technical Skills & Experience:**

- Advanced Windows domain administration and troubleshooting

- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD

- Storage Area Networks, including Nimble and Pure Storage

- Public cloud platforms, including Azure and AWS

- Multi-factor authentication solutions, including Microsoft Authenticator and DUO

- Backup and recovery solutions, including Veeam, MSP360, and AWS

- Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls

- Citrix XenApp administration

- Identity and access management, including Okta

- Windows Server and Linux Server OS management

- Virtualization platforms, including VMware and Proxmox

- Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast

- PowerShell scripting

- Endpoint protection / anti-virus software, including SentinelOne

- VoIP systems and platforms, including Cisco and Microsoft Teams 

**Qualifications and Education Requirements:**

- Bachelor’s degree or equivalent professional experience

- Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration

- VMware certification beneficial, including VCP or VCA

- Networking certifications beneficial

- Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role

- MSP experience strongly preferred