# Engineer, Enterprise Service Desk at ABACUS

Engineer, Enterprise Service Desk at ABACUS in Athens-Clarke County, Georgia, United States; Atlanta, Georgia, United States; Boston, Massachusetts, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida,. Posted September 29, 2026.

- Company: ABACUS
- Location: Athens-Clarke County, Georgia, United States; Atlanta, Georgia, United States; Boston, Massachusetts, United States; Charlotte, North Carolina, United States; Chicago, Illinois, United States; Columbus, Ohio, United States; Fort Lauderdale, Florida,
- Experience: 5+ years
- Posted: 2026-09-29
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008489003
- Source: https://jobmagic.ai/jobs/engineer-enterprise-service-desk-abacus-kffbkq

## Requirements

- Associate’s degree in a technology-related field required
- 5–7 years of systems engineering experience required
- 5–7 years of experience working in Microsoft environments required
- MSP-specific experience preferred
- MCSA: Server Infrastructure 70-410 preferred
- MCSA: Server Infrastructure 70-411 preferred
- MCSA: Server Infrastructure 70-412 preferred
- MCSA: O365 MS-100 certification preferred
- MCSA: O365 MS-101 certification preferred

## Description

**Job Summary:** 
Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. 

**Responsibilities (including, but not limited to):**

- Deliver an excellent customer experience in all interactions

- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues

- Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software

- Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved

- Work with vendor representatives to resolve software and hardware issues

- Install and/or upgrade Microsoft Server Operating Systems

- Perform advanced virus, malware, and ransomware mediation

- Provide professional-quality server room cable management

- Create and maintain high-quality, detailed documentation

- Resolve complex backup issues and perform restore testing

- Notify Client Success Managers when outdated equipment causes repeated issues

- Install, configure, and support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments

- Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes

- Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed-upon outages

- Remain accountable for continued customer satisfaction, coordinate all activities with the client, assist with client training, and represent Abacus in a professional manner

**Qualifications and Education Requirements:**

- Associate’s degree in a technology-related field required

- 5–7 years of systems engineering experience required

- 5–7 years of experience working in Microsoft environments required

- MSP-specific experience preferred

- MCSA: Server Infrastructure 70-410 preferred

- MCSA: Server Infrastructure 70-411 preferred

- MCSA: Server Infrastructure 70-412 preferred

- MCSA: O365 MS-100 certification preferred

- MCSA: O365 MS-101 certification preferred

**Knowledge, Skills, and Abilities:**

- Windows 2016/2012 Servers

- Active Directory

- SharePoint

- Exchange Servers

- Backup technologies

- Internet, DNS, email, and communication issue troubleshooting

- VMWare

- Citrix

- VPN

- Terminal Services

- VoIP

- Voicemail

- Analog systems

- Vendor-specific hardware and software Engineer, Enterprise Service De…

**Attributes That Will Drive Success:**

- Strong problem-solving and client relationship skills

- Excellent verbal and written communication skills

- Ability to learn and retain new technology skills and troubleshooting processes

- Strong team-player mentality

- Ability to remain calm and present yourself professionally in high-stress situations

- Adaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus

- Ability to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories

- Demonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements