# Developer Success Engineer at AgentMail

Developer Success Engineer at AgentMail in San Francisco. Remote, full-time. Posted October 12, 2026.

- Company: AgentMail
- Location: San Francisco
- Workplace: Remote
- Job type: Full-time
- Experience: 2+ years
- Posted: 2026-10-12
- Apply: https://jobs.ashbyhq.com/agentmail/d5f93429-e6c2-4d0c-8b73-a64847a561bb/application
- Source: https://jobmagic.ai/jobs/developer-success-engineer-agentmail-djkvqv

## Description

**Location:** San Francisco / Remote Okay
AgentMail gives AI agents their own email inboxes. We’re looking for a Developer Success Engineer to own the front line between developers using AgentMail and the team building it.
This isn’t a role where success means closing as many tickets as possible. We want someone who can solve technical problems independently, understand what a developer is actually trying to do, and recognize when the same problem keeps showing up.
**Your job is to answer the question, figure out why it had to be asked, and make sure we learn from it.**

### What you’ll do

- Own technical support for developers building with AgentMail.

- Debug API requests, webhooks, product issues, and integrations.

- Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.

- Resolve the large majority of issues independently without needing to pull in another engineer.

- When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself.

- Notice recurring questions and friction across support conversations and surface those patterns to the team.

- Identify inconsistencies and confusing behavior across our API, documentation, and developer experience.

- Jump on calls with developers when async debugging isn’t enough.

- Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem.

### You will be a fit if

- You have 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally working with a developer-facing or API-first product.

- You’re comfortable reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues.

- You can distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering.

- You can write code to investigate issues and ship small fixes.

- You’re an unusually clear and concise communicator.

- You’re resourceful. When you don’t know the answer, your instinct is to investigate rather than hand the problem to someone else.

- You have strong interpersonal instincts and genuinely care about understanding why a customer is frustrated or confused.

- You notice patterns. Answering the same question for the fifth time makes you want to fix the underlying problem.

### What this role isn’t

This isn’t traditional customer success or account management. You won’t spend your day running check-in calls or forwarding technical questions to engineers.
You’ll be expected to understand the product deeply enough to investigate most problems yourself - and to turn what you learn from customers into signal for the people building AgentMail.