# Desktop & Office IT Support Engineer at WhiteWater Midstream Desktop & Office IT Support Engineer at WhiteWater Midstream in Austin, TX. Remote, full-time. Posted November 4, 2026. - Company: WhiteWater Midstream - Location: Austin, TX - Workplace: Remote - Job type: Full-time - Experience: 5+ years - Posted: 2026-11-04 - Apply: https://job-boards.greenhouse.io/whitewatermidstream/jobs/5284618007 - Source: https://jobmagic.ai/jobs/desktop-office-it-support-engineer-whitewater-midstream-re5ywg ## Requirements - 5+ years in a desktop, service desk or IT support role in an office environment. - Strong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting. - Microsoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive. - Working knowledge of Microsoft licensing (M365 Business / E-plans) and license management. - Experience deploying and managing devices with an endpoint management tool. - Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi. - Experience supporting printers, multifunction devices and meeting room AV. - Experience running a patching process and tracking compliance. - Familiarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk). ## Description The Desktop & Office IT Support Engineer keeps every person, device and meeting room in the office working. You own end-user computing from first day to last: desktops and laptops, office hardware, printers, meeting room AV, the office network and Wi-Fi, and the Microsoft estate including licensing. You are the first point of contact for IT issues and the person who makes sure new hires are productive from their first hour. **Responsibilities:** ### Desktop PCs and laptop Support - Build, image, deploy and maintain Windows desktops and laptops to a standard configuration. - Diagnose and resolve hardware and software faults, escalating to vendors under warranty where needed. - Install, configure and support business applications and peripherals (docks, monitors, keyboards, headsets). - Manage device enrollment and policy. - Securely wipe, redeploy or dispose of devices in line with data protection policy. **Office hardware** - Support all office technology including: phones, docking stations, displays, scanners and TVs. - Keep spares stock (cables, adapters, peripherals) organized and replenished. - Coordinate with the team on desk moves, office reconfigurations and new office fit-outs. ### Networking - Assist in supporting the office LAN: switches, patch panels, firewalls and structured cabling. - Troubleshoot connectivity, DHCP, DNS and VPN issues for office and remote users. - Maintain network documentation, including port maps, IP allocations and rack diagrams. - Liaise with ISPs and network vendors on circuit faults and changes. ### Wi-Fi - Manage wireless access points, controllers and SSIDs for staff and guest networks. - Monitor coverage and performance, carrying out site surveys when layouts change. - Apply secure configuration (WPA2/WPA3-Enterprise, guest isolation). ### Microsoft products and licensing - Administer Microsoft 365: Entra ID (Azure AD) users and groups, Exchange Online, Teams and OneDrive. - Support Office applications (Outlook, Word, Excel, PowerPoint, Teams) for end users. - Manage Microsoft license assignment, renewals and true-ups, keeping license counts matched to headcount. - Report monthly on license usage and identify unused or over-provisioned licenses. ### Onboarding and offboarding - Set up new hires end to end: accounts, licenses, mailbox, group memberships, device, peripherals and phone. - Deliver a first-day IT induction covering devices, MFA, security basics and key systems. - Work with HR to receive starter details in advance so equipment is ready before day one. - Process leavers promptly: disable accounts, recover equipment, reclaim licenses and transfer data. ### Hardware procurement - Source and order hardware and peripherals within budget and approved vendor agreements. - Obtain quotes, raise purchase orders and track deliveries. - Maintain an accurate asset register covering device, user, serial number, warranty and purchase date. - Plan the hardware refresh cycle and forecast upcoming spend. ### Patching and updates - Patch all endpoints, servers-in-scope and network devices on a defined schedule. - Manage Windows and Microsoft 365 updates through WSUS / Windows Update for Business. - Keep firmware current on switches, access points, firewalls, printers and meeting room devices. - Track and report patch compliance, prioritizing critical security updates. ### Printers - Install, configure and maintain office printers and multifunction devices. - Manage print queues, drivers, scan-to-email and secure print release. - Coordinate servicing and consumables with the managed print supplier. ### Meeting room hardware - Set up and support meeting room systems (Microsoft Teams Rooms or similar): displays, cameras, microphones, speakers and room panels. - Run regular room checks so meetings start on time without technical issues. - Provide on-the-spot support for important meetings, presentations and events. ### Service desk and general - Log, prioritize and resolve tickets in the service desk system. - Write and maintain knowledge base articles and how-to guides for staff. - Follow information security policies and support security initiatives such as MFA and endpoint protection. - Identify recurring issues and propose improvements to tools and processes. **Qualifications:** ### Essential - 5+ years in a desktop, service desk or IT support role in an office environment. - Strong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting. - Microsoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive. - Working knowledge of Microsoft licensing (M365 Business / E-plans) and license management. - Experience deploying and managing devices with an endpoint management tool. - Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi. - Experience supporting printers, multifunction devices and meeting room AV. - Experience running a patching process and tracking compliance. - Familiarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk). ### Desirable - Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-900 / MS-102. - CompTIA A+, Network+ or Security+, or Cisco CCNA. - Experience with Microsoft Teams Rooms, Zoom Rooms or similar meeting room platforms. - Experience with enterprise Wi-Fi platforms (e.g. Meraki, Ubiquiti UniFi, Aruba). - Some macOS and mobile device (iOS/Android) support experience. - Basic PowerShell scripting for automating admin tasks. - Experience with hardware procurement, vendor management and asset tracking. - ITIL Foundation or exposure to ITIL processes. ### Personal attributes - Customer-focused and patient, able to explain technical issues in plain language. - Organized and methodical, with strong documentation habits. - Calm under pressure, especially when a meeting or senior user is waiting. - Proactive: spots problems before users report them and fixes root causes. - Discreet and trustworthy with access to confidential data and systems. **Benefits**: This position is located in Austin, TX and is an in-office position.  Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.