# Deskside Engineer, Madrid at DDN

Deskside Engineer, Madrid at DDN in Madrid Office. On-site, full-time, paying €40k–€50k. Posted October 16, 2026.

- Company: DDN
- Location: Madrid Office
- Workplace: On-site
- Job type: Full-time
- Pay: €40k–€50k
- Experience: 3+ years
- Posted: 2026-10-16
- Apply: https://jobs.ashbyhq.com/ddn/3b4f086f-d9ae-4689-acbe-e9ea1a3c6dcd/application
- Source: https://jobmagic.ai/jobs/deskside-engineer-madrid-ddn-pvk12j

## Requirements

- Associate degree (or equivalent proven industry experience).

## Description

**Job Description: Deskside Engineer, MadridRoles and Responsibilities**

- Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users in Spain and other EMEA offices

- Provide exceptional VIP support with efficiency and professionalism

- Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.

- Resolve complex issues and collaborate with other teams to identify root causes and solutions.

- Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.

- Have equally strong skills and experience with both Windows and Macs

- Document incidents, problems, requests, and tasks in DDN’s ITSM system.

- Escalate critical incidents to management as necessary.

- Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.

- Work independently while being a collaborative team member committed to team success.

- Follow standard operating procedures for processes and documentation.

- Availability to work after hours or on weekends as required. Potential for travel (10% of the time)

**Required Qualifications**

- Associate degree (or equivalent proven industry experience).

- 3–4 years of experience in deskside support with a focus on end-user services.

- Strong problem-solving, analytical and customer service skills.

- Experience troubleshooting and installing laptops, printers, and mobile devices.

- Proficiency with Windows and Macs

- Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps

- Proficiency with Slack

- Experience with ticketing and incident management platforms, for managing user requests and escalations

- Knowledge of networking fundamentals and remote support tools.

**Preferred Qualifications**

- A+ Certification (Highly Preferred).

- Bachelor’s degree.

- Experience with Active Directory administration

- Experience with Google Workspace

- Experience with cloud printing solutions such as Printix or Papercut.

- Experience with Video Conference and Collaboration technologies.

- Experience working with Active Directory.

- Microsoft MCP Certifications.