# Customer Training Manager - US (m/f/d) - AI health-tech at voize

Customer Training Manager - US (m/f/d) - AI health-tech at voize in New York. Hybrid, full-time. Posted November 4, 2026.

- Company: voize
- Location: New York
- Workplace: Hybrid
- Job type: Full-time
- Experience: 3+ years
- Posted: 2026-11-04
- Apply: https://jobs.ashbyhq.com/voize/7fd6be69-0750-476f-9968-64f5edad0ca7/application
- Source: https://jobmagic.ai/jobs/customer-training-manager-us-mfd-ai-health-tech-voize-dztqx0

## Requirements

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.

## Description

### **🎤 Why voize? Because we’re more than just a job!**

At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**.
**Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don’t replace humans with technology - **we amplify their impact.**
Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!**

### **💡**Your Mission: Own the training experience for users in the US

As our **Customer Training Manager**, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow.

### 🚀 Your Daily Business – No two days are alike

- **Lead in-person training sessions** for new customer deployments, training groups of health care providers (mostly Nurses and CNAs).

- **Partner with our Customer Success team** to ensure training readiness and to bridge adoption through our Hypercare follow-up cadence.

- **Refine training materials and playbooks** for the US market and for individual customers as needed.

- **Travel to customer sites** (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities.

- **Collaborate cross-functionally** with Product, Customer Success, and our German training team to optimize training approach and share insights.

- **Measure and report on training effectiveness**, using adoption metrics and feedback to continuously improve our approach.

### 🤝 Your Skillset – What you bring to the table

**Experience & Background:**

- 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.

- Proven ability to design and deliver training to in person audiences.

- Experience training non-technical or diverse learner populations (strong plus).

- Comfort with travel (2-3 weeks per month) to customer sites across the US.

**Core Competencies:**

- **Excellent communication skills**, able to explain complex workflows and platform features in clear, accessible language.

- **Training design and delivery**, including ability to adjust on the fly based on learner needs and feedback.

- **Attention to detail**, especially around process documentation and compliance requirements in healthcare settings.

- **Data-driven mindset**, using adoption metrics, feedback, and outcomes to refine training approach.

- **Flexibility and problem-solving**, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).

- **Ownership mentality**, driving training success with minimal scaffolding in a startup environment.

### **🌱 Growing together - what you can expect at voize**

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people

- We foster an open, collaborative culture with regular team events from our New York Hub.

- Become a co-creator of our success with stock options

- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.

### **✨ Ready to talk? Apply now! 🚀**

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!