# Customer Support Specialist - Vietnamese Speaker at JustMarkets

Customer Support Specialist - Vietnamese Speaker at JustMarkets in Southeast Asia. Posted December 4, 2023.

- Company: JustMarkets
- Location: Southeast Asia
- Posted: 2023-12-04
- Apply: https://job-boards.eu.greenhouse.io/justmarkets/jobs/4215105101
- Source: https://jobmagic.ai/jobs/customer-support-specialist-vietnamese-speaker-justmarkets-nm9e62

## Requirements

- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection

## Description

**Responsibilities**

- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system

- Identify customers’ needs to achieve customer satisfaction

- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

**Requirements**

- Proficiency speaking and writing in Vietnamese and English

- Computer literacy

- Able to identify ways of solving the problem and present the solution in a verbal and written manner

- Strong interpersonal skills

- High level of professionalism

- Attention to detail and punctuality

- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)

- Stable internet connection

**We offer**

- Working for a dynamically growing company

- Trainee period

- Opportunity to work remotely

- 12 shifts of annual leave per year

- 8 shifts of sick leave per year

- Professional education budget

- Language learning budget

- Wellness budget (gym membership, sports gear and related expenses)