# Customer Support Specialist (Philippines-Based) at qlub

Customer Support Specialist (Philippines-Based) at qlub in Manila, Philippines. Remote, full-time. Posted October 5, 2026.

- Company: qlub
- Location: Manila, Philippines
- Workplace: Remote
- Job type: Full-time
- Experience: 1+ year
- Posted: 2026-10-05
- Apply: https://jobs.ashbyhq.com/qlub/ff263275-1b8d-4291-aadd-819c20686589/application
- Source: https://jobmagic.ai/jobs/customer-support-specialist-philippines-based-qlub-peztt9

## Description

**Why qlub**
The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.
From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.
We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

**The role**
qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next **Customer Support Specialist**, you'll help drive our growth in the** Philippines:** building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
**
What you’ll own:**

- Responsible for responding to customer queries in a timely manner, via phone, email or chat.

- Identify and troubleshoot issues that customers may encounter while using the service.

- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.

- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.

 **Who you are:**

- You've done this before in a fast-moving, high-growth environment

- You move fast and make strong decisions with incomplete information

- You take real ownership and think like an operator, not a coordinator

- You're energized by hard problems in payments, hospitality, and customer experience

**
What you’ll need:**

- 1 - 2 years of experience in customer support, Fresh graduates welcome to apply.

- Excellent communication skills, both written and verbal.

- Ability to multitask and prioritize in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

- Customer-focused with a positive attitude.

- Availability to work flexible hours, including weekends.

- Mandarin speaking is required to liaise with Chinese-speaking associates.

 **Nice to have**

- Experience in payments, fintech, hospitality tech, or a high-growth marketplace

**What we offer**
• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

**Ready to build?** Join us and help shape how the world pays at the table. If that excites you, apply now.