# Customer Support Specialist - Malay Speaker at JustMarkets

Customer Support Specialist - Malay Speaker at JustMarkets in Southeast Asia. Remote. Posted August 7, 2026.

- Company: JustMarkets
- Location: Southeast Asia
- Workplace: Remote
- Posted: 2026-08-07
- Apply: https://job-boards.eu.greenhouse.io/justmarkets/jobs/4948281101
- Source: https://jobmagic.ai/jobs/customer-support-specialist-malay-speaker-justmarkets-tk421k

## Requirements

- Excellent communication skills, both verbal and written
- Proficiency speaking and writing in Bahasa Melayu
- Strong interpersonal and communication skills
- High level of professionalism and customer service orientation
- Attention to detail, with excellent organizational and time management skills
- Ability to work well in a team and collaborate with other departments
- Own a laptop, stable and reliable internet connection
- A dedicated and quiet home workspace suitable for remote work

## Description

### **Responsibilities**

- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone

- Effectively analyze customer data to provide appropriate recommendations and resolve issues

- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution

- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business

- Build rapport with clients and effectively manage conflicts or misunderstandings

- Contribute to team efforts by achieving related results as needed

- Commit to meeting quality standards when handling customer inquiries

### **Requirements**

- Excellent communication skills, both verbal and written

- Proficiency speaking and writing in Bahasa Melayu

- Strong interpersonal and communication skills

- High level of professionalism and customer service orientation

- Attention to detail, with excellent organizational and time management skills

- Ability to work well in a team and collaborate with other departments

- Own a laptop, stable and reliable internet connection

- A dedicated and quiet home workspace suitable for remote work

### **We Offer**

- 8 paid sick leave shifts per year

- 12 paid vacation leave shifts per year

- Medical insurance budget

- Professional education budget

- Language learning budget

- Wellness budget (gym membership, sports gear and related expenses)