# Customer Support Representative at Vori

Customer Support Representative at Vori in USA. Remote, full-time. Posted February 20, 2026.

- Company: Vori
- Location: USA
- Workplace: Remote
- Job type: Full-time
- Experience: 1+ year
- Posted: 2026-02-20
- Apply: https://jobs.ashbyhq.com/vori/6997c166-546e-4944-8068-058594521caa/application
- Source: https://jobmagic.ai/jobs/customer-support-representative-vori-8693mt

## Requirements

- Required:1–3 years of experience in technical support, customer support, or retailtechnology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFitroubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required

## Description

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.
**Key Responsibilities:**

- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system

- Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers

- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting

- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing

- Diagnose and resolve common software issues within the POS app and back-office tools

- Clearly document issues, steps taken, and resolutions within the support ticketing
system

- Escalate complex or unresolved issues to higher-level support or engineering teams with
proper context

- Collaborate with onboarding and installation teams to support newly live stores

- Identify recurring issues and provide feedback to product and support leadership

- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

**Qualifications & Skills:**

- **Required:**

- 1–3 years of experience in technical support, customer support, or retail
technology support

- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
troubleshooting)

- Experience supporting POS systems or retail software

- Basic understanding of grocery store front-end operations

- Strong problem-solving and troubleshooting skills

- Excellent verbal and written communication skills

- Ability to work scheduled shifts, including evenings or weekends if required

*** Preferred:**

- Experience supporting grocery, retail, or hospitality POS systems

- Familiarity with payment processing and EMV devices

- Experience using ticketing systems such as Zendesk, Freshdesk, or similar

- Comfort working in a fast-paced, high-volume support environment