# Customer Support Representative at Higgsfield

Customer Support Representative at Higgsfield in Almaty, Kazakhstan. On-site, full-time. Posted April 22, 2026.

- Company: Higgsfield
- Location: Almaty, Kazakhstan
- Workplace: On-site
- Job type: Full-time
- Experience: 1+ year
- Posted: 2026-04-22
- Apply: https://jobs.ashbyhq.com/higgsfieldai/fbae7a57-1a0b-4e04-8a24-54258f7845a9/application
- Source: https://jobmagic.ai/jobs/customer-support-representative-higgsfield-c71bay

## Requirements

- Excellent written English (C1).
- Experience in customer support, moderation, or live chat (1+ year must-have).
- Strong communication skills and ability to stay calm under pressure.
- Fast learner: you can quickly understand new tools, products, and workflows.
- Attention to detail and reliability in handling multiple conversations at once.
- A-player mindset: ownership, consistency, and a desire to make users happy.

## Description

**Why work at Higgsfield AI?**Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

Who we are looking forEveryone at Higgsfield is an A-player. We’re looking for teammates who bring:

- High IQ, energy, and agency.

- Extreme autonomy and ownership.

- The ability to move fast, experiment constantly, and learn even faster.

- Resilience under pressure and readiness for an always-on environment.

- A balance of empathy, judgment, and community intuition.

- The drive to raise the standard for the entire team, not just yourself.

What you will work on
- Responding to user questions quickly, clearly, and accurately.

- Solving product-related issues and guiding users through steps with clarity and empathy.

- Identifying bugs, unusual cases, or refund requests and escalating them via workflows.

- Following internal policies and using automation tools to keep response times fast.

- Maintaining a professional, friendly, and helpful tone in every interaction.

**Your must haves**
- **Excellent written English (C1).**

- Experience in **customer support, moderation, or live chat** (1+ year must-have).

- Strong communication skills and ability to stay calm under pressure.

- Fast learner: you can quickly understand new tools, products, and workflows.

- Attention to detail and reliability in handling multiple conversations at once.

- **A-player mindset:** ownership, consistency, and a desire to make users happy.

Nice to haves
- Experience in tech, SaaS, or AI-related products.

- Familiarity with Zendesk, Intercom, or other support systems.

- Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).

- Previous work in a startup or high-speed environment.

The deal
- Competitive salary in USD, reviewed as you grow;

- On-site role in our Almaty office;

- Access to Higgsfield products and the AI tools we use internally;

- Breakfast, lunch and good coffee on us;

- Full-time position with high ownership and growth potential.