# Customer Support Call Center Agent supporting Nvidia at Sustainable Talent

Customer Support Call Center Agent supporting Nvidia at Sustainable Talent in Santa Clara, CA. Contract. Posted October 13, 2026.

- Company: Sustainable Talent
- Location: Santa Clara, CA
- Job type: Contract
- Experience: 3+ years
- Posted: 2026-10-13
- Apply: https://job-boards.greenhouse.io/sustainabletalent/jobs/4743207005
- Source: https://jobmagic.ai/jobs/customer-support-call-center-agent-supporting-nvidia-sustainable-talent-w3m09y

## Requirements

- Excellent verbal and written communication skills.
- Strong attendance record is required.
- Ability to handle confidential matters with discretion.
- 3+ years of experience.
- Minimum of a high school diploma or equivalent experience.
- Mature mind-set focusing on being accountable, dependable, and culpable.
- Able to work in a fast-paced environment.
- Flexible with schedule changes, lunch changes, OT, and work assignments.
- Articulate, hard-working, and quick on your feet with the ability to present information concisely.
- Knows how to organize and prioritize work smoothly with good time management.
- Can thoughtfully work both collaboratively and independently with little supervision.
- Critical thinker with excellent problem-solving skills.
- Works well with a variety of people and partners with a positive customer service
- Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

## Description

**Sustainable Talent** is partnering with **NVIDIA**, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years. 

We are looking for a **Customer Support Call Center Agent** to support our client's growing team. This is a full-time (W-2) **contract** role based in **Santa Clara, CA**. We offer competitive pay **$28/hr - $30/hr  **based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

 

**Job Description:**

- Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.

- Make outbound calls as needed for follow-up support.

- Document and track customer interactions in system, ensuring all information is accurate and up-to-date.

- Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.

- Escalate unresolved issues to higher level support or management when necessary.

- Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.

- Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.

- Handle sensitive or confidential customer information with care adhering to privacy policies.

- Collaborate with team members and supervisor to continuously improve customer service processes.

- Maintain a calm and professional attitude in stressful or high-volume situations.

- Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.

- Continues training and development with internal sales teams for product updates and support tools.

**Qualifications:**

- Excellent verbal and written communication skills.

- Strong attendance record is required.

- Ability to handle confidential matters with discretion.

- 3+ years of experience.

- Minimum of a high school diploma or equivalent experience.

- Mature mind-set focusing on being accountable, dependable, and culpable.

- Able to work in a fast-paced environment.

- Flexible with schedule changes, lunch changes, OT, and work assignments.

- Articulate, hard-working, and quick on your feet with the ability to present information concisely.

- Knows how to organize and prioritize work smoothly with good time management.

- Can thoughtfully work both collaboratively and independently with little supervision.

- Critical thinker with excellent problem-solving skills.

- Works well with a variety of people and partners with a positive customer service

- Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

 

**About Sustainable Talent**

Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.

 

**Equal Opportunity Statement**

Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.